About us

Term of contract

Fixed term

Description

Debt Management Stornoway is part of the Department for Work and Pensions and we are looking to recruit Fixed Term Appointments at Band B (Administrative Officer). These are Fixed Term appointments initially up to March 09 with a possibility of permanency at a future date. A waiting list will be held for a period of 12 months where vacancies are not immediately available. It is expected that successful candidates would take up posting in July 08.
 
Debt Management is responsible for the calculation and recovery of overpaid benefits on behalf of Jobcentre Plus, The Pension Service and DCS.

We are looking for people who are willing to learn, can work as part of a team and have the ability to work on their own initiative and with minimum supervision.

Duties for this post involve the scrutinising and calculation of overpayment referrals and inputting data onto a computer system. Some clerical work may also be involved.

Debt Management can offer various full time and part time work patterns subject to business needs. Our operating hours are 7am to 7pm Monday to Friday. The full time working week is 37 hours between these times.
 
Please note that successful candidates will be expected to work full time for specific periods to complete and consolidate training.

No previous experience is required as training is provided however basic keyboard skills would be an advantage. Applicants must complete the Competency Choice Application and demonstrate the required behaviours and, if successful at the first stage, complete a numeracy and literacy test. Applicants successful at testing will be invited for interview where they must demonstrate competencies in the following areas:

Delivering efficient service:

• Be able to deliver consistently to agreed priorities, standards and timescales.
• Actively plan and manage their daily workload to meet targets and deadlines.

Delivering personal performance:

• Consistently deliver a quality service that meets the standards and approaches set for their area of work.
• Pay attention to detail to minimise errors

Working with others:

• Communicate effectively.
• Work effectively with others.
• Contribute to team performance improvement.

Participating in change:

• Understand the reasons for change in order to make a positive contribution.
• Make helpful suggestions to support wider changes.

Applicants successful at the sift stage will be invited to a selection test w/c 9th June 08. Applicants successful at selection test stage will be invited to interview w/c 16 June 08.

Competencies

You will need to show evidence of the following competencies:

AA­–SEO competencies

Improving performance – level 1

Making best use of resources – level 1

Leading through change – level 1

Building constructive working relationships – level 1

Contact details

Please send your application to:

ESSR.SCOTLAND@DWP.GSI.GOV.UK

Please include reference IRC48485 and your name in the subject box

If you require any further information regarding the recruitment process please contact Employee Services Resourcing on 0191 2187277 or 0191 2187504.

Anne Fenton
Employee Services Resourcing
Room TD015
Tyneview Park
Newcastle upon Tyne
NE98 1BA

This email address is for the return of electronic application forms only, we will not reply to any other correspondence sent to this email address.