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DWP job vacancy

Administrative Officer

Job titleOperational Delivery
GradeAdministrative Officer/Band B
Job reference IRC48242
Business areaJobcentre Plus
LocationFraserburgh Jobcentre Plus Office – Highland, Islands, Clyde Coast & Grampian District
Hours37 Full Time Monday to Friday. Flexible working hours and working patterns are available taking into account the need to provide a customer service between the hours 9.00 and 17.00 daily
Salary £14,270–£17,600 per annum (Pro-rata for part-time)
Closing date 16/5/2008
Term of contractFixed term appointment for 26 weeks with the possibility of extension and/or permanency

Description

Key duties will involve:

  • Providing support and assistance to customers looking to return to work, along with advice in resolving benefit and payment enquiries.
  • Liaising directly with customers and external organisations, both in a face to face environment and via the telephone.
  • Applicants must have excellent communication skills, basic computer skills and be able to work as part of a team as well as on their own.

Competencies

You will need to show evidence of the following competencies:

Engaging effectively with customers – level 1

Improving performance – level 1

Building constructive working relationships – level 1

Developing self and others – level 1

Technical competenciesNone.
QualificationsNone.
Application form

Use the:

Competency choice form CC3

The application stage includes an online Siftability test to assess how you would respond in some work-based example situations. If you are successful you will be invited to attend the next selection stage which consists of Literacy and Numeracy tests expected to take place week commencing Monday 26th May 2008 in Fraserburgh. Successful candidates at this stage will be invited to the final assessment stage, which will consist of an interview in week commencing Monday 9th June 2008 in Fraserburgh. Successful applicants may be subject to a Criminal Records Bureau (CRB) check.

Please note applications from staff already employed within Aberdeen BDC DWP will not be accepted, WFM Bulletin 1111/07 refers.

Contact details

All applications to be made online. If you require further information regarding the recruitment process telephone Melanie Sansom 0191 2187214 quoting ref IRC48242

Employee Services Resourcing
Tyneview Park
Benton
Newcastle Upon Tyne
NE12 9FA

Please send your application to:

ESSR.SCOTLAND@DWP.GSI.GOV.UK

Please include reference IRC48242 and your name in the subject box

This email address is for application forms only, we will not reply to any other correspondence sent to this email address.

DWP is committed to providing services which embrace diversity and which promote equality of opportunity. We also offer a guaranteed interview scheme for disabled applicants who meet our minimum selection criteria.

Application forms and information in Welsh and alternative formats are available on request.

We will not tolerate discrimination on any of the following: gender, marital status, sexual orientation, race, colour, nationality, religion, age, disability, HIV positivity, working pattern, caring responsibilities, trade union activity, or political beliefs – or any other grounds.