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DWP job vacancy

Administrative Officer

Job title Benefit Delivery Officer
Grade Administrative Officer
Job reference IRC47711
Business area Jobcentre Plus
Location Wrexham
Hours The Benefit Delivery Centre operates between the hours of 7.30am to 6.30pm, Monday to Friday. Full time hours are 37 hours per week. Actual working patterns are flexible and can be negotiated depending on business needs.
Salary £14,270 to £17,600
Closing date 30 May 2008
Term of contract Permanent

Description

Key Tasks:

  • To process and maintain claims to benefit.
  • Providing accurate and comprehensive information and advice to customers claiming benefits, via telephone or in writing.
  • Delivering excellent customer service to both internal and external customers.

Personal Requirements:

  • Competent in basic computer skills.
  • Able to gather, interpret and process information timeously and accurately.
  • Good communication skills in dealing with internal and external organisations.
  • The ability to speak Welsh is an advantage but not essential.
  • Able to develop good working relationships with colleagues, managers, partners and customers.

Benefits:

  • Jobcentre Plus offers an attractive package including:
  • Full training
  • 22 days paid holiday per year rising to 25 days after 12 months, pro-rata for part-time
  • 10.5 public holidays
  • Excellent Pension scheme that provides a choice of final salary benefits giving you the flexibility to choose the pension that suits you best
  • Flexible working hours.
  • Vacancies may be full or part time and will include the operation of computer systems.
  • Training will be provided.

Competencies

Engaging effectively with customers – level 1
Improving performance – level 1
Making best use of resources – level 1
Building constructive working relationships – level 1
Technical competencies None
Qualifications None
Application form Use the Competency choice form CC3

Contact details

Email your application to ESSR.WALES@DWP.GSI.GOV.UK

Please include reference IRC47711 and your name in the subject box.

This email address is for application forms only, we will not reply to any other correspondence sent to this email address.

DWP is committed to providing services which embrace diversity and which promote equality of opportunity. We also offer a guaranteed interview scheme for disabled applicants who meet our minimum selection criteria.

Application forms and information in Welsh and alternative formats are available on request.

We will not tolerate discrimination on any of the following: gender, marital status, sexual orientation, race, colour, nationality, religion, age, disability, HIV positivity, working pattern, caring responsibilities, trade union activity, or political beliefs – or any other grounds.

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