| Chapter Number |
Title |
Contents |
|
Chapter 1
|
Introduction and Overview (52KB) 
|
- An introduction to the Work Programme Provider Guidance
- Overview of the Work Programme
- Key Responsibilities
- Duration of the Work Programme
- Referral
- The participant experience
- Key interactions with Jobcentre Plus
|
|
Chapter 2
|
Work Programme Claimant Groups (84KB)
|
- Overview of Work Programme Claimant Groups
- Claimant eligibility and entry points
- Participant Participation Requirements
- Participant changes in circumstances during the Work Programme
- Annex A - Work Programme Claimant Groups
|
|
Chapter 3a
|
Mandation (75KB) - updated 18/05/2012
|
- Mandating participants to undertake activity
- Detailed background and further information
- Annex 1 – Example Mandatory Activity Notification (MAN) appointment
- Annex 2 – Example MAN activity template
|
|
Chapter 3b
|
Action Planning (37KB) - updated 18/05/2012
|
- Action planning
- Detailed background and further information
|
|
Chapter 4
|
Accepting Referrals, Initial Participant Engagement and Registering an Attachment (96KB)
|
- Referral
- Provider acknowledges referral
- Provider accepts referral
- Clerical referrals
- Initial Engagement Activity
- Provider registers attachment
|
|
Chapter 5
|
Change of Circumstances and Notifications (64KB)
|
- Participant Notifies Provider of Change of Circumstances
- Jobcentre Plus Notify Provider of a Change of Circumstances
- Informing Jobcentre Plus of an incident or accident on your premises
|
|
Chapter 6
|
Raising a compliance doubt (91KB) - updated 18/05/2012
|
- Raising a compliance doubt
- Provider considers if participant is an ESA (Employment Support Allowance) vulnerable participant
- Completing and sending the WP08
- Labour Market Decision Maker (LM DM) notifies provider and participant of the outcome
- Detailed background and further information
|
|
Chapter 7
|
Re-engagement and Reviewing a Sanction (82KB) - updated 18/05/2012
|
- JSA participant currently on 26 week sanction
- ESA participant currently on a sanction
- Provider considers that participant has re-engaged
- Provider notifies notifies Labour Market Decision Maker (LM DM)
- LM DM notifies provider of outcome decision
|
|
Chapter 8
|
JSA entitlement doubt (36KB) - updated 18/05/2012
|
- Provider identifies entitlement query for JSA participant
- Provider gathers information and sends to Jobcentre Plus
- Labour Market Decision Maker (LMDM) makes decision and notifies the participant and the provider
|
|
Chapter 9
|
Financial Procedures (125KB)
|
- Introduction
- Overview
- Attachment Fee
- Job Outcomes
- Sustainment Outcomes
- Incentive Payment
- Self Employment
- Subsidised Employment
- Employing Work Programme Participants
- Reporting Outcomes Achieved
- Submitting the Work Programme Outcome Reporting Form
- DWP Action on receipt of Work Programme Outcome Reporting Form
- Retention of Supporting Evidence
- Input of Stockpiled Claims
- Validation of Claims
- Pre payment Validations (off-benefit check)
- Post payment Validations
- PRaP Operational Support Team (POST)
- Irregularities / potential fraud
- Annex 1
- Annex 2
|
|
Chapter 10
|
Completing the Work Programme (57KB)
|
- Early completers of the Work Programme
- Participant is due to complete the Work Programme
- Completion and return of the Exit Report
|
|
Chapter 11
|
Market Share Shift (51KB)
|
- Achieving minimum performance standards for market share
- Achieving Merlin accreditation and Provider assurance rating for market share
- Receiving an increase in market share after review
|
|
Chapter 12
|
Performance
Management (41KB)
|
- Minimum Performance Levels
- Comparative Measurement
- Attachment of Participant
- Exit Reports
- Minimum Service Standards
- ESF Compliance Monitoring
|
|
Chapter 13
|
Accessing Other Programmes, Schemes, Grants and Incentives (151KB)
|
- Access to Work
- ESF Provision
- Individual Learning Account Scotland
- In Work Credit
- Learndirect (England & Wales)
- Learndirect Scotland
- Prince’s Trust Programmes
- Residential Training Colleges
- Return to Work Credit
- Skills Funding Agency
- Substance Misuse Treatment Services (England Only)
- Training For Work (Scotland only)
- Train to Gain
- Work Choice
|
|
Chapter 14
|
Communicating your Minimum Standards (24KB)
|
- Requirements for communicating your minimum service standards to participants who are joining the Work Programme
|
|
Chapter 15
|
Standard Definitions for the Work Programme (44KB)
|
|
|
Chapter 16
|
Participant Complaints
|
- High Level Must Dos
- Work Programme Participant Complaint Process
- Mixed Complaints (against you and Jobcentre Plus)
- The Independent Case Examiner
|
|
Chapter 17
|
Training Allowance
|
- Planning activity for JSA claimants
- Arranging Flexible Signing
- Identifying where a JSA claimant needs moving to a Training Allowance
- Moving JSA claimants to a Training Allowance
|
|
Chapter 18
|
Appendix Forms
|
|
Chapter 19
|
Delivering Work Programme Information Sessions (57KB)
|
- Referral to a Work Programme Information Session
- Actions
- Acknowledgement and acceptance of referral
- Background
- Mandatory participant attends Information Session
- Mandatory participant does not attend Information Session
- Voluntary participant attends Information Session
- Voluntary participant does not attend Information Session
- Attachment and Cancellation
- Mandatory or Voluntary participant volunteers to join the Work Programme
- Mandatory or Voluntary participant does not volunteer to join the Work Programme
- Background and further information
- Background to Work Programme Information Sessions
- Identifying participants who have been mandated to a Work Programme Information Session
- Referral to a Work Programme Information Session
- Content of the Work Programme Information Session
- Payment of Expenses
|
|
Chapter 20
(Updated 24 April 2012)
|
Youth Contract - Wage Incentive Scheme (WIS) (145KB)
|
- Agreeing a Wage Incentive Scheme Opportunity
- Participant starts work
- Participant does not start
- Management Information
- Background Information
- How to claim a Wage Incentive Scheme Payment
- Employee consent form
|
