• An introduction to the Work Programme Provider Guidance
• Overview of the Work Programme
• Key Responsibilities
• Duration of the Work Programme
• Referral
• The participant experience
• Key interactions with Jobcentre Plus

• Overview of Work Programme Claimant Groups
• Claimant eligibility and entry points
• Participant Participation Requirements
• Participant changes in circumstances during the Work Programme
• Annex A - Work Programme Claimant Groups

• Mandating participants to undertake activity
• Detailed Background and Further information
• Annex 1 – Example Appointment MAN
• Annex 2 – Example Activity MAN
• Annex 3 – Example Appointment MAN
• Annex 4 – Example Activity MAN

• Action planning
• Detailed background and further information

• Work experience on a voluntary basis referral
• Community benefit work placement referral
• Detailed Background and Further information
• Annex 1 – JSA work experience on a voluntary basis letter (maintaining basic standards of good behaviour version)

• Referral
• Provider acknowledges referral
• Provider Accepts Referral
• MAPPA cases
• Clerical Referrals
• Initial Engagement Activity
• Provider registers attachment
• Detailed background and further information

• Participant Notifies Provider of Change of Circumstances
• Jobcentre Plus Notify Provider of a Change of Circumstances
• Informing Jobcentre Plus of an incident or accident on your premises
• Easements for victims of domestic violence (JSA participants)
• Detailed background and further information

• Raising a compliance doubt
• Provider considers if participant is an ESA (Employment Support Allowance) vulnerable participant
• Completing and sending the WP08
• Labour Market Decision Maker (LM DM) notifies provider and participant of the outcome
• Detailed background and further information

• JSA participant currently on 26 week sanction
• ESA participant currently on a sanction
• Provider considers that participant has re-engaged
• Provider notifies notifies Labour Market Decision Maker (LM DM)
• LM DM notifies provider of outcome decision

• Provider identifies entitlement query for JSA participant
• Provider gathers information and sends to Jobcentre Plus
• Labour Market Decision Maker (LMDM) makes decision and notifies the participant and the provider

• Introduction
• Attachment Fee
• Job Outcomes
• Sustainment Outcome Payments
• Incentive Payments
• Pre-payment Validation for Sustainment Outcome Payments
• Post-payment Validation for Sustainment Outcome Payments
• PRaP Operational Support Team (POST)
• Irregularities/Potential Fraud
• Annex 1 – PRaP 17
• Annex 2 – PPVT 1

• Early completers of the Work Programme
• Participant is due to complete the Work Programme
• Completion and return of the Exit Report

• Achieving minimum performance standards for market share
• Achieving Merlin accreditation and Provider assurance rating for market share
• Receiving an increase in market share after review

• Minimum Performance Levels
• Comparative Measurement
• Attachment of Participant
• Exit Reports
• Minimum Service Standards
• ESF Compliance Monitoring

• Access to Work
• Jobcentre Plus Work Trials
• European Social Fund (ESF) Provision
• Individual Learning Account (ILA) Scotland
• In Work Credit
• Learndirect (England and Wales)
• Learndirect (Scotland)
• Prince’s Trust Programmes
• Residential Training Colleges
• Return to Work Credit
• Skills Funding Agency
• Substance Misuse Treatment Services (England Only)
• Training For Work (Scotland only)
• Train to Gain
• Work Choice

• Requirements for communicating your minimum service standards to participants who are joining the Work Programme

• Standard Definitions

• High Level Must Dos
• Work Programme Participant Complaint Process
• Mixed Complaints (against you and Jobcentre Plus)
• The Independent Case Examiner

• Planning activity for JSA claimants
• Arranging Flexible Signing
• Identifying where a JSA claimant needs moving to a Training Allowance
• Moving JSA claimants to a Training Allowance

Appendix Forms

• Confidentiality Agreement between Work Programme provider and Local Authority (43KB)
• ES18
• JSA3 (316KB)
• JSA460 (102KB)
• WP4 letter (161KB) RTF
• WP4a letter (177KB) RTF
• WP4 letter (Welsh version) (161KB) RTF
• WP07b (39KB)
• WP08 – updated 22/10/2012 (87KB)
• WP09 – version 2 ( June 2011) (44KB)
• WP09 – version 3 (October 2012) (41KB)
• WP10
• WP11
• WP24 (52KB)
• WP24W (Welsh version) (35KB)
• WP25 (46KB)
• WP26 (160KB)
• WP26W (Welsh version) (81KB)
• WPORF1 – to follow

• Referral to a Work Programme Information Session
• Acknowledgement and acceptance of referral
• Background
• Mandatory or Voluntary participant attends Information Session
• Mandatory participant does not attend Information Session
• Voluntary participant does not attend Information Session
• Mandatory or Voluntary participant attends a re-arranged Information Session
• Attachment and Cancellation
• Mandatory or Voluntary participant volunteers to join the Work Programme
• Mandatory or Voluntary participant does not volunteer to join the Work Programme
• Incorrect Attachments to the Work Programme
• Background and further information
• Background to Work Programme Information Sessions
• Identifying participants who have been mandated to a Work Programme Information Session
• Referral to a Work Programme Information Session
• Content of the Work Programme Information Session
• Payment of Expenses

• Agreeing a wage incentive opportunity
• Participant starts work
• Participant does not start
• Management Information
• Background Information
• How to claim a wage incentive payment
• Employee consent form

• Management information that may be shared with local authorities
• The requirement for local authorities to sign a confidentiality agreement
• How to ensure that individual data cannot be identified from the shared management information
• Background and further information