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Supplying DWP

Updated 5 April 2013

Framework Generic Guidance

Chapter Number	Title	Contents
Chapter 1	Introduction to DWP Provider Guidance (60KB) – Updated 15 May 2012	Introduction to Provider Guidance Welsh Language Act Introduction to the Department for Work and Pensions Aims of DWP Provision What you can expect from DWP
Chapter 2	Delivering DWP Provision (270KB) – Updated 01 March 2013	Introduction Business Continuity Quality Induction Training Plans/Action Plans Learning Job Search Funding and Payment Market Share Shift Health and Safety Unacceptable Behaviour Exclusion from Provider Premises Fast Track Incidents Incident Referral Process Map Arrangements for Managing and Reporting Accidents Reporting Relevant Accidents/Incidents to Jobcentre Plus Jobcentre Plus Accident Report Forms Analogous Industrial Injuries Scheme (AIIS) Diversity and Equality Childcare and Caring Responsibility Opportunities Involving Work with Children or Other Vulnerable Members of Society Safeguarding Vulnerable Groups Multi Agency Public Protection Arrangements (MAPPA) Ensuring Participants are not Exploited by Employers Special Customer Records Unsuitable Types of Activity Self Employment Management, Administration and Premises Identity Checks Fraud Prevention The Merlin Standard The Merlin Standard Mediation Process The Merlin Standard Mediation Process Map Travel Expenses Grievance and Complaints Procedure – Treating Participants Fairly DWP/Jobcentre Plus and Provider Complaints Procedure Changes in Personal Circumstances Annex 1 Further Information Annex 2 Complaint Resolution: a guide for DWP Providers
Chapter 3	Provider Engagement (45KB)	Introduction Roles and Responsibilities within DWP Account Manager Performance Manager Provider Referrals and Payments System (PRaP) Operational Support Team (POST) Provider Assurance Team Provider Payment and Validation Team Roles within Jobcentre Plus Jobcentre Plus Single Point of Contact Personal Advisers The Advisory Team Manager The Lone Parent Advisor The Assistant Advisor
Chapter 4	Management Information (29KB) – updated 31 May 2012	Introduction Collection of MI Sharing of MI
Chapter 5	Evidencing/Validating Payments – Job Outcomes & Sustained Job Outcomes (69KB) – Updated 1 February 2013	Evidencing/Validating Payments – Job Outcomes & Sustained Job Outcomes High Level Must Dos How to (detail) Before submitting Job Outcome/Sustained Job Outcome Claims The Payment Validation Process DWP Pre-Payment Checking Regime DWP Post-Payment Checking Regime Irregularities/potential fraud Consequences of failing to undertake must dos Annex 1 - Consent to Share Information Annex 2 - Request to Review Form
Chapter 6	Provider Assurance (306KB)	Introduction and Background The Team How we operate How we plan The Reviewing Process Planning Research and Initial Evaluation Field Work at providers Final Evaluation Review Outputs Follow Up of Action Plan Other Potential Actions Provider Assurance Team Reporting Contact Details Annex 1
Chapter 7	Self Assessment (100KB)	Introduction High Level Must Dos Completing the Self Assessment Format of the Self Assessment Evidence to support Self Assessment Making Judgements Grading the Self Assessment Planning for Improvement The Role of DWP in the Self Assessment Process Consequences of failing to undertake must dos Annex 1 Annex 2
Chapter 8	Information Security (120KB)	Introduction General Data Protection DWP Contract Minimum Security Requirements Staff Vetting Confidentiality Training and Awareness Access Controls Security Incident Management Security Incident Reporting Changes to Provider Security Plans Use of Office Systems Sharing Information Sending Information Retention, Storage, Archiving and Destruction Document Retention Annex 1 Definition of a security incident What is a Security Incident? Definition of an Asset Concept of Loss Does an incident require staff involvement Examples of Security Incidents Disclosure Unauthorised access to data Fraud or unauthorised modification Theft Loss Provider Process / Procedure Failure Damage Annex 2 Security Incident Report Annex 3 Provider Security Plan Change Request
Chapter 9	Marketing and Communications to participants (49KB)	Introduction Planning your marketing, participant communications and PR activity Content Key Issues Communication standards Basic conventions DWP information products and leaflets National media handling
Chapter 10	Sustainable Development (33KB)	Introduction
Chapter 11	ESF Requirements (England only) (104KB) – Updated 5 April 2013	Introduction Document Retention Electronic Document Retention Retained Documentation ESF Audit Requirements Marketing and Publicity Contractual Requirements for ESF Marketing and Publicity Providing Good News Stories/Case Studies Displaying an ESF 2007-2013 Plaque Reminding participants of EU/ESF support throughout their time on provision Displaying the ESF Logo on all Marketing and Publicity Products Other Marketing and Publicity measures Marketing and Public Relations (PR) planning Cross cutting themes for ESF and Match Provision Evaluation Annex 1 - Consent Form and Good News Template Annex 2 - Best Practice Stencil
Chapter 12	Appendix Forms Communication standards for providers – Please visit Our brands to register ESF Good News Participant Permission Form (1.2MB) RTF ESF Declaration (65.8KB) RTF Clerical Incident Report Form (79KB) RTF Incident/Assault Report (IF1) (267KB) RTF Incident/Assault Report (IF2) (617KB) RTF Incident/Assault Report (IF3) (99.7KB) RTF Merlin Standard Complaint Report Form (37.4KB) RTF Purpose of Programme Accident Report (PARF1) (153KB) Participant's Report of an Accident/Disease (PARF2) (76KB)
Chapter 13	Tax and National Insurance Contributions (NIC) treatment of payments and/or benefits (46KB)	Tax treatment of payments - information for providers Tax guidance for providers making payments or providing benefits to participants (Annex 1) Tax information for participants receiving payments or benefits (Annex 2)