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Supplying DWP

Updated 15 May 2012

Framework Generic Guidance

Chapter Number	Title	Contents
Chapter 1	Introduction to DWP Provider Guidance (60KB) – Updated 15 May 2012	Introduction to Provider Guidance Welsh Language Act Introduction to the Department for Work and Pensions Aims of DWP Provision What you can expect from DWP
Chapter 2	Delivering DWP Provision (360KB)	Introduction Business Continuity Quality Induction Training Plans/Action Plans Learning Job Search Funding and Payment Market Share Shift Health and Safety Health and Safety Questionnaire (HSQ1) Unacceptable Behaviour Exclusion from Provider Premises Fast Track Incidents Incident Referral Process Map Accidents/Incidents Arrangements for Managing and Reporting Accidents Reporting Relevant Accidents/Incidents to Jobcentre Plus Jobcentre Plus Accident Report Forms Analogous Industrial Injuries Scheme (AIIS) Diversity and Equality Childcare and Caring Responsibility Opportunities Involving Work with Children or Other Vulnerable Members of Society Safeguarding Vulnerable Groups Special Customer Records (SCR) Multi Agency Public Protection Arrangements (MAPPA) Employment and Training Restrictions Participant Records Electronic Records Clerical Records Changes in Circumstances Document Retention MAPPA Cases Given SCR Status Sharing Information with Third Parties (other providers/sub contractors) Ensuring Participants are not Exploited by Employers Unsuitable Types of Activity Self Employment Management, Administration and Premises Administration Premises Sub-Contractors Identity Checks Fraud Prevention The Merlin Standard The Merlin Standard Mediation Process Receipt of Complaint Dealing with the Complaint Notification of Outcome Further Activity The Merlin Standard Mediation Process Map Travel Expenses Grievance and Complaints Procedure – Treating Participants Fairly DWP/Jobcentre Plus and Provider Complaints Procedure Changes in Personal Circumstances Annex 1 Further Information Annex 2 Complaint Resolution: a guide for DWP Providers
Chapter 3	Provider Engagement (45KB)	Introduction Roles and Responsibilities within DWP Account Manager Performance Manager Provider Referrals and Payments System (PRaP) Operational Support Team (POST) Provider Assurance Team Provider Payment and Validation Team Roles within Jobcentre Plus Jobcentre Plus Single Point of Contact Personal Advisers The Advisory Team Manager The Lone Parent Advisor The Assistant Advisor
Chapter 4	Management Information (29KB)	Introduction Collection of MI Sharing of MI
Chapter 5	Evidencing/Validating Payments – Job Outcomes & Sustained Job Outcomes (69KB)	Evidencing/Validating Payments – Job Outcomes & Sustained Job Outcomes High Level Must Dos How to (detail) Before submitting Job Outcome/Sustained Job Outcome Claims The Payment Validation Process DWP Pre-Payment Checking Regime DWP Post-Payment Checking Regime Irregularities/potential fraud Consequences of failing to undertake must dos Annex 1
Chapter 6	Provider Assurance (146KB)	Introduction and Background The Team How we operate How we plan The Reviewing Process Planning Research and Initial Evaluation Field Work at providers Final Evaluation Review Outputs Follow Up of Action Plan Other Potential Actions Provider Assurance Team Reporting Contact Details Annex 1
Chapter 7	Self Assessment (100KB)	Introduction High Level Must Dos Completing the Self Assessment Format of the Self Assessment Evidence to support Self Assessment Making Judgements Grading the Self Assessment Planning for Improvement The Role of DWP in the Self Assessment Process Consequences of failing to undertake must dos Annex 1 Annex 2
Chapter 8	Information Security (107KB)	Introduction General Data Protection DWP Contract Minimum Security Requirements Confidentiality Training and Awareness Access Controls Security Incident Management Security Incident Reporting Use of Office Systems Sharing Information Sending Information Retention, Storage, Archiving and Destruction Document Retention Annex 1 Definition of a security incident What is a Security Incident? Definition of an Asset Concept of Loss Does an incident require staff involvement Examples of Security Incidents Disclosure Unauthorised access to data Fraud or unauthorised modification Theft Loss Damage Annex 2 Annex 3
Chapter 9	Marketing and Communications to participants (49KB)	Introduction Planning your marketing, participant communications and PR activity Content Key Issues Communication standards Basic conventions DWP information products and leaflets National media handling
Chapter 10	Sustainable Development (33KB)	Introduction
Chapter 11	European Social Fund (86KB)	Requirements Introduction Document Retention ESF Audit Requirements Marketing and Publicity Cross cutting themes for ESF and Match Provision Evaluation
Chapter 12	Appendix Forms Communication standards for providers - Please visit Our brands to register ESF Good News Participant Permission Form ESF Declaration Health & Safety Questionnaire (HSQ1) Clerical incident report form Incident/Assault Report (IF3) IF3 Completion notes Merlin Standard Complaint Report Form Purpose of Programme Accident Report (PARF1) (153KB) Participant's Report of an Accident/Disease (PARF2) (76KB)