| Chapter Number |
Title |
Contents |
|
Chapter 1
|
Introduction and Overview (35KB) 
|
- An introduction to the European Social Fund Support for Families with Multiple Problems Provider Guidance
- Overview of the European Social Fund Support for Families with Multiple Problems Provision
- Introduction to the Department for Work and Pensions
- Referral
- Impact of the Work Programme
- Duration of the ESF provision
|
|
Chapter 2
|
Strategic Working Relationships (33KB)
|
- Mandatory Accreditation to Merlin Standard
|
|
Chapter 3
|
Working with Partners (34KB)
|
- Local Authority Engagement
- Data Transfer – between Local Authority, Prime Provider and Jobcentre Plus
- Working with Jobcentre Plus (including interactions with Work Programme and other provision
- Interactions with the Work Programme
- Other Jobcentre Plus provision
- Outreach/Key Worker interaction
- National Offender Management Service
|
|
Chapter 4
|
Engaging the family and individual family members - your role with Jobcentre Plus and the Local Authority (127KB)
(Interim arrangements before the availability of electronic process (PRaP))
|
- High Level Must Do’s
- Identification of the family by the Local Authority
- Engaging with the family
- Pre-Provision discussion
- Referral activity with Jobcentre Plus
- Accepting a referral
- ESF 14 Form Activity - Individual is eligible
- ESF 14 Form Activity if incorrect or individual ineligible
- Multi Agency Public Protection Arrangements (MAPPA) cases
- Special Customer Records (SCR) - including MAPPA cases given SCR status
- Detailed Background and Further Information
- Inappropriate/Incorrect Referrals
|
|
Chapter 5
|
Minimum Service Delivery Requirements, Action Plans and Progress Measures (80KB)
|
- High Level Must Do’s
- General Requirements
- Needs Assessment
- Minimum Service Delivery Requirements
- Action Plans
- Progress Measures
- Progress Measures Payment
|
|
Chapter 6
|
Attachments, Payments and Evidence Requirements (81KB)
|
- Claiming a Payment (We do not intend to make any payments during this interim period)
- Attachments
- Progress Measures Payment (We do not intend to make any payments during this interim period)
- Job Outcome Payment
- Final Year of the Contract
- Checking and Monitoring Progress
- Retention of Supporting Evidence
|
|
Chapter 7
|
Changes of Circumstances and Notifications (63KB)
|
- High Level Must Do’s
- Individual notifies provider of change of circumstances
- Jobcentre Plus notifies provider of a change of circumstances
- Informing Jobcentre Plus of an incident or accident on your premises
- Detailed background and further information
- Special Customer Record individuals
|
|
Chapter 8
|
Completing ESF Provision (57KB)
|
- High Level Must Dos
- Early Completers/Leavers of ESF
- Detailed Background and Further Information
|
|
Chapter 9
|
Performance Management and ESF Compliance (37KB)
|
- The Role of Providers and DWP Performance Managers in Optimising Performance
- Contract Performance Review
- Performance Improvement Plan
|
|
Chapter 10
|
Management Information (40KB)
|
- High Level Must Dos
- Content of Management Information
- Detailed Background and Further Information
|
|
Chapter 11
|
Communicating your Minimum Standards (28KB)
|
|
|
Chapter 12
|
Complaints (91KB)
|
- High Level Must Dos
- Participant makes a complaint against you
- Participant makes a mixed complaint (against you and Jobcentre Plus)
- Participant makes a complaint against you to Jobcentre Plus
- Participant makes a complaint to you about European Social Fund
- An Employer makes a complaint about you regarding European Social Fund Programme
- Detailed Background and Further Information
- The role of the Independent Case Examiner (ICE)
|
|
Chapter 13
|
Glossary of terms (93KB)
|
|
|
Appendix Forms
|
|
