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Chapter Number
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Title
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Contents
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Chapter 1
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Introduction to Support for the Very Long-Term Unemployed - Community Action
Programme (CAP)
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- Introduction to Guidance
- Background to CAP
- The aims of CAP
- Critical Success Factors
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Chapter 2
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Claimant Eligibility
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- Introduction
- Claimant Eligibility
- Claimant Group
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Chapter 3
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Referrals and initial engagement
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- Referral
- Provider acknowledges referral
- Provider accepts referral
- Clerical referrals
- Initial Engagement activity
- Action where a claimant fails to attend the Initial Engagement Meeting
- Provider registers start
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Chapter 4
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Time on placement
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- Time on CAP
- Participation during the placement period
- The CAP placement
- Provider-led Jobsearch
- Absences from CAP
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Chapter 5
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Change of Circumstances and Notifications
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- Participant notifies provider of change of circumstances
- Jobcentre Plus notifies provider of a change of circumstances
- Informing Jobcentre Plus of an incident or accident on your premises
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Chapter 6
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Mandating Claimants / Raising a compliance doubt
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- Mandating claimants to undertake activity
- Identity checks
- Raising a compliance doubt
- Compliance doubt raised
- Labour Market Decision Maker (LM DM) notifies provider and participant of outcome
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Chapter 7
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Re-engagement and Reviewing a Sanction
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- JSA claimant currently on 26 week sanction
- Provider decides that participant has re-engaged
- Provider notifies Labour Market Decision and Appeals ( LM DMA)
- CSO LM DMA notifies provider of outcome decision
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Chapter 8
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JSA Entitlement doubt
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- Provider identifies entitlement query for JSA claimant
- Provider gathers information and sends to JCP
- Labour Market Decision Maker and Appeals (LM DMA) makes decision and notifies the participant and the Provider
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Chapter 9
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Financial Procedures
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- Introduction
- Overview
- Start Fee
- Completion Fees
- Sustained Job Outcome Fee
- Self Employment
- Retention of Supporting Evidence
- Validation of Claims,
- Pre-payment validations for completion Fees
- Post payment validations of Sustained Job Outcome Payments
- Irregularities / potential fraud
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Chapter 10
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Additional support
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- Introduction
- Support whilst on Placement
- Childcare
- Travel Expenses for CAP
- Additional Support
- Financial Assistance
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Chapter 11
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Completing the Community Action Programme
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- Early completers of the Community Action Programmed
- Participant is due to complete the Community Action Programme (26 weeks)
- Completion and return of the Exit Report
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Chapter 12
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Accessing other programmes
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- Access to Work
- In Work Credit
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Chapter 13
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Communicating your minimum standards
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- Requirements for communicating your minimum service standards to participants who are joining the CAP.
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Chapter 14
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Complaints
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- Key Responsibilities
- CAP Participant Complaint Process
- Mixed Complaints (against you and JCP)
- The Independent Case Examiner
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Chapter 15
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Performance Management, Delivery standards and Evidencing Requirements
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- Introduction
- Service Delivery Standards
- Assurance Processes
- Performance Management and Account Management
- Performance and Management Information (MI)
- Provider Assurance Team (PAT)
- JCP and TPPMs
- JCP Single Point of Contact
- Quality
- Trailblazer Evaluation
- Collection of MI
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Annex 1
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Standard wording for your final response to the participant
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Annex 2
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Community benefit guidance
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- Introduction
- Defining principles
- Questions to consider
- Examples of community benefit
- What is not community benefit?
- Unsuitable types of activity
- Ensuring customers are not exploited by placement providers
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Annex 3
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CAP definitions
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- Introduction
- Referral
- Full-time Work Experience Placement Activity
- Allotted Time
- CAP Week
- Allotted Time Start
- Engagement Activity
- CAP Placement Start Date
- Start Fee
- Job Start
- Job Outcome Fee
- Completer
- Completion Date
- Completion Fee
- Exit Report
- Did not engage
- Participant moves outside CPA
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Annex 4
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List of Abbreviations
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Annex 5
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CAP Forms
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