Last updated 23 January 2013
Provider Guidance
Provider Guidance gives you information about your role as an organisation contracted to deliver provision for the DWP.
The Generic Guidance is generic to all programmes listed below.
Complaint Resolution
The complaint resolution core briefing pack contains information and guidance on the DWP provider complaint process, for use by new and existing providers, or those considering providing customer facing services for the Department.
- Complaint resolution core briefing pack (103KB)
– published 17 October 2012
Programme Specific Guidance
The Programme Specific Guidance provides information about the following programmes:
- Work Programme
- Work Choice – updated 6 March 2013
- Mandatory Work Activity
- European Social Fund (ESF) 2007-10
- European Social Fund (ESF) Support for Families with Multiple Problems
- Community Action Programme (CAP) Provider Guidance
- Jobcentre Plus Support Contracts (286KB)
- Residential Training College Provider Guidance (338KB) – updated 11 September 2012
- Access to Work Provider Guidance – published 10 December 2012
- Skills for Work (Wales) Provider Guidance – updated 4 April 2013
This information covers situations where the requirements of the programme are unique, or differ from the general rule, and should be read in conjunction with the generic guidance.
The latest information on Provider Guidance can be found here and there is also information on previous updates.
There is considerable detail in the schedules of Provider contracts with DWP. This guidance provides additional information to the contract schedules in terms of the Providers' relationship with DWP, what needs to be achieved in relation to the provision being delivered, and how to go about certain tasks and deal with issues.
The chapters can be searched for specific information, but if Providers cannot resolve issues by referring to the guidance they should discuss these with their local DWP District contact.
Legacy Provider Guidance
The Legacy Generic Guidance is generic to all remaining provision.
The Legacy Programme Specific Guidance provides information on programmes that are not listed above. This information covers situations where the requirements of the programme are unique, or differ from the general rule, and should be read in conjunction with the generic guidance.
There is considerable detail in the schedules of Provider contracts with DWP. This guidance provides additional information to the contract schedules in terms of the Providers' relationship with DWP, what needs to be achieved in relation to the provision being delivered, and how to go about certain tasks and deal with issues.
If you cannot resolve issues by referring to the guidance you should discuss these with your local DWP District contact.
Protection of Vulnerable Groups Scheme (PVG Scotland)
Providers should ensure that they have reviewed the PVG scheme information on The Scottish Government website for the latest information and guidance and take the appropriate action.
Providers who work with vulnerable groups in both Scotland and England should take consideration of the differences between the PVG scheme (Scotland) and the Vetting and Barring Scheme (England).
