Provider Referrals and Payments (PRaP)
The Provider Referrals and Payments system enables secure, automated exchanges of information about customers referred to provision, and payments from DWP to Prime Providers. In future, Commercial Employment Provision (CEP) will transfer onto PRaP at contract award or renewal.
Provider access PRaP via Government Gateway; they download information to manage on their individual systems and update information about customer progress into PRaP; payment claims and calculations are generated automatically. Provider security requirements can be found on the contract Terms and Conditions page.
The PRaP system also provides DWP and providers with transparent data about the cost and performance of CEP, supporting contract and performance management.
For further information about PRaP, please see our Questions and Answers 
If you have a further query about the system, you can contact the PRaP Operational Support Team on prap.support@dwp.gsi.gov.uk
Security
To access and use the system, you have to meet your responsibilities under the Data Protection Act to keep all DWP data securely and confidentially. Providers should be aware that system security monitoring is carried out.
PRaP Operational Support Team (POST)
Providers can request live help and support with queries about user access, system availability and payments from a dedicated DWP team.
The PRaP Operational Support Team is available Monday to Thursday from 9:00am to 5:00pm and Fridays 9:00am to 4:00pm.
Contact the Help Line on 0845 604 5406 or send your query by email to prap.support@dwp.gsi.gov.uk
Provider Login
Contact the PRaP Support Team
For live user queries, call the help line on 0845 604 5406 or email prap.support@dwp.gsi.gov.uk
