Accuracy of and prompt payment to providers delivering New Deal/Private Private Sector Led New Deal/Provider Led Pathways and Phase 1 of ESF

A recent Audit report highlighted the need to tighten up the communication process via the Labour Market System (LMS) and the Contracting and Funding System (CFS) via SL2 procedure to ensure that existing processes are followed to increase accuracy, and eliminate error. This does not apply to Provider Referral and Payment (PRaP) generated provision.

DWP is working closely with Jobcentre Plus to ensure that providers receive prompt and accurate payments.

Providers also play a significant role in allowing the payment process to be completed within the required timeframe. We cannot carry over errors and significant outstanding payments into the new Work Programme era and it is increasingly important as we near the end of legacy provision that providers receive prompt payment and maximise performance through to the end of the current contracts.

The agreed SL2 process for managing customer provision and accurately paying customers and providers must be followed. Guidance can be found in the Provider Guidance.

Provider Engagement Meetings can be a useful forum to discuss issues which may be affecting the accuracy and timely action of activities supporting the payment process.

Provider Payment and Performance Improvement Team DWP Employment Group