The Scope of the PRIME contract with Telereal Trillium
Each building has designated which Facilities Management (FM) services it requires. Where DWP is a minor occupier, Telereal Trillium only deliver to DWP occupants those services not already provided by the owning Department.
The DWP Newcastle Estate is handled through a separate PFI contract and is not managed by Telereal Trillium.
Certain other services (typing, switchboard, etc.) are not part of PRIME. These are usually referred to as office services and are delivered through a separate contract with Balfour Beatty Workplace.
Scope of Facilities Management (FM) Services:
Overall Building Management
- Customer Service Centre, Health & Safety (Estates role only), Churn, Signage, Space Planning.
Building Maintenance
- Structure of building, Water systems, Heating systems, Ventilation and air-conditioning, Drainage, Electrics, Lifts. Keys and locks.
Equipment Maintenance
- Desks, chairs, fans, cabinets, clocks, testing of portable appliances.
Landscape Maintenance
- Walkways and access routes, grass cutting, borders.
External Cleaning / Periodic cleaning
- Windows, drains, gutters, car parks etc.
Internal Cleaning
- Toilets, desks, fabrics
Waste Management
- Collection, disposal, recycling
Catering Facilities and Equipment
- Oven Grills, Hotplates etc.
Catering
- Restaurant, cafe, vending machines
Security Facilities and Equipment
- Cameras, Alarms, etc.
Security
- Escorting cashiers, car park security, reception, ad-hoc security
Porterage
- Off-loading, handling, relocation within and between sites
Energy and Utilities Management
Property
- All Landlord / Lease risk
- New space provision
- Surrender accommodation
- Deliver capital expenditure programme
- Identify and share savings
What is not provided in the PRIME contract with Telereal Trillium
Services associated with accommodation moves:
- IT (separate departmental contract)
- Telephony (separate departmental contract)
Office services
These are delivered through a separate contract with Balfour Beatty Workplace
