Overview
Part 1 of this guide explains the CRS in more detail including how the scheme applies to lump sum payments paid under the Pneumoconiosis etc. (Workers' Compensation) Act 1979 and part 4 of the Child Maintenance and Other Payments Act 2008. It also provides information on the review and appeal process.
Part 2 of this guide explains the NHS charges scheme in more detail and provides details on the review and appeal procedures. The NHS30 Appeal form may be found at the back of this guide.
Part 3 of this guide is for miscellaneous information including Disclosure of Information, Data Protection and Electronic Communications.
The law allows CRU four weeks to issue Certificates. The period is four weeks from the day following the day on which an application for a Certificate is received provided the application contains sufficient information to enable the Certificate to be issued.
Certificates of NHS charges will be issued as soon as is reasonably practicable. However our aim is to issue them as soon as possible.
CRU will acknowledge all claim notifications made on form CRU1 within 12 working days and general correspondence within 10 working days.
How to contact CRU.
Please tell CRU the CRU reference number if you know it. It consists of 3 letters followed by 3 numbers, e.g. XYZ-123. This information will help us to deal with your enquiry more quickly.
If you are unable to provide the CRU reference number please tell CRU the injured person’s full name, address, date of birth and, where known, their National Insurance (NI) number. If the case you are enquiring about is located on one of CRU's specialist areas, your call may be transferred to that area.
Further information may be obtained from the guides below:
- Z2 Recovery of benefits and or lump sum payments Appeal Guide
- CRU27 Compensation, social security benefits and or lump sum payments
Please note: If the case is being handled by CRU Northern Ireland, please read all references to DWP in this guide as DSD and all reference to NHS as Health Services.
If the case is specific to a NHS Trust in Scotland please read all reference to the Secretary of State in this guide as the Scottish Minister.
Contact details for case specific NHS enquiries.
You can read more about the NHS Injury Cost Recovery Scheme on the Department of Health website, and the Health and Social Care (Community Health and Standards) Act 2003 on the Office of Public Sector Information website.
Schemes outside Great Britain
A separate scheme exists for residents of the Isle of Man; any enquiries should be addressed to:
DHSS
Markwell House
Market Street
Douglas
Isle of Man
IM1 2RZ
Tel: 01624 685 102
Fax: 01624 685 120
