People who are homeless

If your customer is of no fixed abode they can still get Pension Credit.

If they can arrange to collect their post from a ‘care of’ address, their application can be dealt with as normal. If not, we will still deal with their application but they may have to collect their payments from a local Jobcentre Plus office.

If your customer finds accommodation, they must let us know by calling The Pension Service or telling staff at the office they were using while they were homeless. They must also tell us if the address they use for post changes.