Tailored communications and guidance

• General information for all support organisations
• Graphics and posters for all support organisations
• Information for carers organisations and carers
• Information for the health sector
• Information for local authorities
• Information for MPs and their staff
• Feedback

General information for all support organisations

It’s important to make sure new and existing claimants, their families and those supporting them are aware of what’s changing and when. This can help reassure the people you work with, and direct them to the right places for support. This may also help reduce the queries you receive directly.

We have suggested articles of different length about various parts of PIP that you can easily adapt for use in your own communications:

• Editorial for support organisations (613KB) – updated 8 April 2013
• Editorial for support organisations (329KB) – updated 8 April 2013
• Editorial for support organisations – Welsh version (614KB) – updated 8 April 2013
• Editorial for support organisations – Welsh version (369KB) – updated 8 April 2013
• How your organisation can help claimants prepare for the introduction of PIP (76KB) – published 22 February 2013

Graphics and posters for all support organisations

• Postcode map – assessment providers and controlled start areas (PNG) – published 8 April 2013
• Timetable for PIP replacing DLA (89KB) – updated 8 April 2013
• Claimant journey outline – graphical map showing the main steps to claim PIP (89KB) – updated 8 April 2013
• PIP replaces DLA (left-aligned) (14KB) – published 8 April 2013
• PIP replaces DLA (right-aligned) (16KB) – published 8 April 2013
• DLA is changing (left-aligned) (11KB) – published 8 April 2013
• DLA is changing (right-aligned) (13KB) – published 8 April 2013
• PIP – new disability benefit (left-aligned) (13KB) – published 8 April 2013
• PIP – new disability benefit (right-aligned) (13KB) – published 8 April 2013

Information for carers organisations and carers

• Editorial for carers organisations and carers (228KB) – published 8 April 2013
• Editorial for carers organisations and carers (120KB) – published 8 April 2013

Information for the health sector

• Editorial for the health sector (266KB) – published 8 April 2013
• Editorial for the health sector (266KB) – published 8 April 2013

Information for local authorities

• Quick guide for local authorities (68KB) – published 8 April 2013
• Editorial for local authorities (217KB) – published 8 April 2013
• Editorial for local authorities (107KB) – published 8 April 2013
• Editorial for local authorities – Welsh version (212KB) – published 8 April 2013
• Editorial for local authorities – Welsh version (126KB) – published 8 April 2013

Information for MPs and constituency staff

We want to make sure Members of Parliament, Assembly Members and Members of Scottish Parliament have the information they need. Find out more about how PIP will be implemented so that you can support and advise constituents.

• PIP Quick Guide for MPs and constituency staff – an overview of the PIP process, and how and when PIP will be introduced (179KB) – published 8 April 2013

Fact sheets and guides that may be most relevant to you:

• 1 – Conditions of Entitlement – updated 8 April 2013
• 2 – Assessment Criteria (174KB) – updated 8 April 2013
• Claimant journey outline – graphical map showing the main steps to claim PIP (89KB) – updated 8 April 2013
• 9 – Assessment Process and Assessment Providers (227KB) – updated 8 April 2013

Feedback

Please take a few minutes to share your views through the PIP communications survey.

If you have any questions about our communications, please email us on pip.feedback@dwp.gsi.gov.uk using 'Toolkit' as the subject line. Let us know if you would like us to tailor communications to your needs.