Guidance

Appeals procedures: staff guide – decisions made before 28 October 2013

This staff guide explains how to deal with appeals against pre-28 October 2013 decisions – except PIP and Universal Credit decisions.

• From: Department for Work and Pensions
• Published: 31 May 2011

This publication was withdrawn on 3 February 2017

We withdrew this guide because the procedures it refers to no longer apply.
The Appeal to the Social Security and Child Support Tribunal guide has up to date information.

Documents

Contents – Code of Appeals Procedure

PDF, 45.3 KB, 12 pages

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Abbreviations

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Ch 1 – Introduction and background

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Ch 2 – Initial action on receipt of an appeal

PDF, 103 KB, 28 pages

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Ch 3 – Consideration of the appeal

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Ch 4 – Submitting appeals to the Tribunals Service

PDF, 123 KB, 34 pages

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Ch 5 – Special circumstances arising on appeals

PDF, 37.2 KB, 8 pages

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Ch 6 – Hearing and post-hearing procedures

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Ch 7 – Administration: Appeals performance indicator

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Appx 1 – Forms mentioned in this code

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Appx 2 – Draft letters

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Appx 3 – Benefit assessment type codes and issue codes

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Appx 4 – Benefit specific and issue code permutations

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Appx 5 – Vetting of appeal submissions

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Appx 6 – Appeals control record

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Appx 7 – Examples of appeals responses

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Appx 7a – Submission paragraphs – habitual residence

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Appx 8 – Role of the Presenting Officer

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Appx 9 – Example of a schedule of evidence

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Appx 10 – Request for tribunal documents

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Appx 11 – Examples of appeals likely to raise difficult issues

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Appx 12 – Potentially harmful medical evidence

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Appx 13 – Request for consideration of an appeal to the Commissioner

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Appx 14 – Examples of appeal responses for ESA conversion

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CAP bulletin 01/12 – ESA time limited appeals

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Details

This staff guide explains how to deal with appeals against decisions made before 28 October 2013. But it doesn’t apply to Personal Independence Payment appeals or Universal Credit appeals.

The guide is also known as the Code of Appeals Procedure (CAP).

Information for claimants

See www.gov.uk/appeal-benefit

Published 31 May 2011