Pension Credit helpline:
- Freephone 0800 99 1234,
- Freephone 0800 169 0133 (textphone)
Lines are open 8am to 8pm Monday to Friday and 9am to 1pm on Saturday.
If customers would prefer someone to visit them at home, we can arrange to visit them.
If they would prefer, a friend or family member can call on their behalf, although the applicant will need to be present to confirm their identity by answering the required security questions.
Customers living in Wales are entitled to a choice of language and can opt to use Welsh when telephoning us, making a written claim and during a face-to-face meeting at their home or in an office.
Letters to: Freepost RRKJ-AEXK-JRLB The Pension Service, PO Box 16, Gateshead NE92 1BA.
Charges correct as of June 2011.
Calls to 0800 numbers are free from BT land lines but you may have to pay if you use another phone company, a mobile phone, or if you calling from abroad.
Calls to 0845 numbers from BT land lines should cost no more than 9p a minute with a 12p call set-up charge. You may have to pay more if you use another phone company or a mobile phone, or if you call from abroad.
Calls to 0870 numbers from BT land lines should cost no more than 7p a minute with a 12p call set-up charge. You may have to pay more if you use another phone company or a mobile phone, or if you call from abroad.
Calls from mobile phones can cost up to 40p a minute, so check the cost of calls with your service provider. You can ask our operator to call you back - just give them your phone number.
Textphone - if you have speech or hearing difficulties
Our textphone numbers are for people who cannot speak or hear clearly. If you don’t have a textphone, you could check if your local library or Citizens Advice Bureau has one. Textphone don’t receive text messages from mobile phones.