Sources of evidence

Claim pack

Self-assessment is the prime source of evidence.

If the claim pack has been completed on behalf of the customer, by someone who has a good understanding of his or her needs, then it would provide good evidence.

GP

A GP factual report should provide information about the patient’s condition, as often they are treated by the GP, without being referred to the Hospital Consultant.

Hospital factual Report

In the absence of a GP factual Report, a report from a Hospital Consultant would provide information about investigations, treatment, response to the treatment, condition of the patient, and visits to the clinic.

HCP Examination Report

An HCP visit providing history and examination may be necessary in the absence of any other available corroborative evidence, if there is contradictory information or if it is the only means by which the claimant’s needs can be clarified.

Medical Services

Medical Services are available to interpret information including investigation results, and also to request relevant information from the GP or hospital Consultant.

Amended November 2008