DWP Information Asset Register (IAR)

Title: Jobcentre Plus Official Correspondence Database
IARN: DS000-00126
Identifier: MOCD
Description: The database tracks individual pieces of correspondence from receipt to response. It is used only by people in Jobcentre Plus Secretariat and includes personal details of complainants as well as more general statistical information about the different types of correspondence. These types are: Chief Executive Cases; Treat Officially Cases; Parliamentary Commissioner for Administration Cases; Independent Case Examiner Cases and Parliamentary Questions.
Subject: Complaints
Coverage: Great Britain, United Kingdom, UK
Date:
Updating frequency: Daily
Date modified:
Source: Customer’s Complaints in writing, by e-mail or over the phone.
Format: Access database with a HTML front end. The statistical part of the database can be printed, but it’s not a particularly user-friendly format
Language: English
Author: Jobcentre Plus Secretariat
Publisher: Jobcentre Plus Secretariat, Level 6, Caxton House, Tothill Street, London, SW1H 9NA.
Rights: Classified; holds personal details of customers. Parts of the statistical suite can be made available.
Category: People, communities and living/ Benefits