Guide to Financial Redress for Maladministration
Annex C1: Indicators of delay - benefit cases12
| Benefit | Delay Indicator (Months) |
|---|---|
| Attendance Allowance (AA) | 7 |
| AA (Special Rules) | 2 |
| AA (Renewals) | 7 |
| Bereavement Allowance | 4 |
| Bereavement Payment | 2 |
| Disability Living Allowance (DLA) | 7 |
| DLA (Special Rules) | 2 |
| DLA (Renewals) | 9 |
| Incapacity Benefit (IB) | 4 |
| Income Support (IS) | 2 |
| II Disablement Benefit (IIDB) | 12 |
| Carer's Allowance [Footnote 13] | 9 |
| Jobseeker's Allowance (Contributory) (JSA(C)) | 3 |
| Jobseeker's Allowance (Income Based) (JSA(IB)) | 3 |
| Maternity Allowance (MA) | 5 |
| Pension Credit [Footnote 14] | 2 |
| Retirement Pension (RP) | 8 |
| Social Fund (SF) (CCG+Budgeting Loans) | 3 |
| SF (Funeral) | 5 |
| SF (Maternity) | 3 |
12 Child Benefit and Guardians Allowance transfer to the Inland Revenue from 1 April 2003. Accordingly, indicators of delay for those benefits are not shown in this table.
13 Invalid Care Allowance before 1 April 2003
14 From October 2003
Annex C2: Indicators of delay - appeal cases
From 1 April 2000
| Type of Appeal | Delay Indicator (Months) |
|---|---|
| Appeal Tribunal | 9 |
| Pensions Appeal Tribunal (PAT) | 12 |
Annex C3: Child Support Agency waiting periods
Delays occurring after 1 April 1996
| Type of delay | Waiting period |
|---|---|
| Delayed issue of the MAF where payment pattern established | 1 month |
| Delayed issue of the MEF where no further action on the MAF is required; i.e. it is fully completed. | 1 month |
| Delayed issue of the MEF where no further action on the MAF is required: court order cases | 2 months |
| Delayed issue of the MEF where further action on the MAF is required: normal cases | 2 months |
| Delayed issue of the MEF where further action on the MAF is required: court order cases | 4 months |
Delays occurring before 1 April 1996
| Type of delay | Waiting period |
|---|---|
| Delayed issue of the MAF where payment pattern established | 3 months |
| Delayed issue of the MEF where no further action on the MAF is required; i.e. it is fully completed. | 3 months |
| Delayed issue of the MEF where no further action on the MAF is required: court order cases | 6 months |
| Delayed issue of the MEF where further action on the MAF is required: normal cases | 3 months |
| Delayed issue of the MEF where further action on the MAF is required: court order cases | 6 months |
Delays occurring after 13 March 1997
| Type of delay | Waiting period |
|---|---|
| Delay in calculating MA where the Agency knew a court order is in existence. |
From the date of receipt of the MAF 1996/97 26 weeks. 1997/98 26 weeks. 1998/99 22 weeks 1999/00 20 weeks |