Guide to Financial Redress for Maladministration
Annex B: Contact details
Parliamentary Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP
Tel: 0845 015 4033
E-mail: OPCA.Enquiries@ombudsman.gsi.gov.uk
Website: www.ombudsman.org.uk/pca/index.html
The Parliamentary Ombudsman deals with complaints from members of the public that they have suffered injustice because of maladministration by government departments. A person wishing to have their complaint investigated by the Ombudsman should approach his or her Member of Parliament (MP), as the Ombudsman can only accept complaints referred to her by an MP.
Customers may put their complaint to the Ombudsman at any stage, and in the case of Child Support Agency, irrespective of whether it has been investigated by ICE. However, in practice there is normally an expectation that the complaint has been seen by the Department and pursued through internal complaints procedures, before being referred to the Ombudsman.
Further information on complaints procedures, maladministration, learning from mistakes and the role of the Parliamentary Ombudsman is contained in the booklet “The Ombudsman in Your Files”. This is produced by Cabinet Office and published by The Stationery Office Limited. A leaflet available from the Ombudsman's office entitled “The Parliamentary Ombudsman: How to complain to the Ombudsman” explains what the Ombudsman can do and how to complain to her.
Independent Case Examiner
PO Box 155
Chester
CH99 9SA
Tel: 0845 606 0777
E-mail: ice@dwp.gsi.gov.uk
Website: www.ind-case-exam.org.uk/
The Independent Case Examiner (ICE) investigates complaints against the Child Support Agency. Details of the service offered by ICE and advice on how to complain may be found in leaflet ICE 1 or on ICE's website.
Inland Revenue
National Insurance Contributions Office
Benton Park View
Newcastle upon Tyne
NE98 1ZZ
Telephone (0191) 213 5000