Updated 20 December 2012
Public Opinion of DWP Service levels
Indicator description
This indicator is measured using data from the Department’s Claimant Service and Experience Survey to generate a pan-departmental score of overall customer satisfaction with the Department’s services. The survey uses data from around 7,000 telephone interviews.
The indicator measures the percentage of people who have had meaningful contact with the Department in the 6 months prior to fieldwork through Jobcentre Plus, or the Pension Disability and Carers Service who are either fairly or very satisfied.
A further description of how the indicator has been developed is at:
Latest data – published 20 December 2012
The second pan-departmental score is now available and the Department has achieved an Overall Customer Satisfaction rating of 83%.
| Overall customer satisfaction | |
|---|---|
| 2012 | 83% |
| 2011 | 89% |
