Communications and customer insight research

Research helps the Department in its development and effective implementation of policies, processes, services and communications.

Communications research is commissioned by DWP Communications Directorate and contributes to the development and evaluation of communications activity.

Customer insight research is commissioned or undertaken by DWP Customer Insight Division (Strategy Directorate) to influence and inform the development, design and continuous improvement of DWP’s customer policies, processes, services and communications.

The Department also publishes research reports on social issues associated with the DWP benefits and services.

• Social research

Communications research

Communications research	Date
Social justice communications: Feedback from advisers and intermediaries – DWP Communications Research Report 8 (95KB)	29 November 2012
Automatic Enrolment Information materials Research (715KB)	27 April 2012
Pensions and later life: Communications tracking research October 2011: DWP Communications Research Report 7 (181KB)	28 March 2012
Targeting Benefit Fraud: tracking research February 2011: DWP Communications Research Report 6 (186KB)	8 December 2011
Pensions and later life: Communications tracking research March 2011 – DWP Communications Research Report 5 (157KB)	8 December 2011
Pensions and later life: Communications tracking research October 2010 – DWP Communications Research Report 4 (157KB)	8 September 2011
Extending working life tracker – wave 1 report – an element of a piece of research exploring employers’ awareness, understanding and activity relating to workplace pensions reform – DWP Communications Research Report 3 (179KB)	12 August 2011
Automatic enrolment – information for workers qualitative research – Communications Research Report 2 (447KB)	13 July 2011
Health, Work and Well-being: Attitudes of GPs, line managers and the general public – Communications Research Report 1 (842KB)	7 June 2011

Customer insight research

Customer insight research	Date
Social Fund community care grants – Customer Insight Research Report 2 (118KB)	31 March 2011
Social Fund alignment payments (crisis loans) – Customer Insight Research Report 3 (160KB)	31 March 2011
Beliefs about work: an attitudinal segmentation of out-of-work people in Great Britain – Customer Insight Research Report 1 (769KB)	29 March 2011