Universal Credit toolkit for partner organisations
Universal Credit will introduce greater fairness to the welfare system by making work pay. It will replace a range of existing benefits with a single monthly payment and smooth the transition into work by combining in work and out of work benefits.
Early rollout of Universal Credit, known as Pathfinder, will start in some areas of Greater Manchester and Cheshire from April 2013 and be progressively rolled out nationally from October 2013.
The toolkit
This toolkit is for organisations, particularly those in the Pathfinder locations, to inform them about Universal Credit and to help explain the changes that Universal Credit will bring.
We have developed a range of information products that can be printed off and shared. We will update this page and the information in the toolkit on an ongoing basis.
An introduction to Universal Credit
A guide to help you prepare future claimants for the changes that Universal Credit will bring:
- An introduction to Universal Credit (108KB)
- Budgeting your Universal Credit (103KB) - describes how Universal Credit will be paid and how to prepare for monthly payments
- Claiming Universal Credit online (114KB) - explains how to claim Universal Credit online and the advantages of doing more online
- Universal Credit and your Claimant Commitment (120KB) - explains what will be expected in return for receiving Universal Credit
- Universal Credit and your family (123KB) - covers the help provided to Universal Credit claimants with children
- Universal Credit and your home (125KB) - describes the support with housing costs that is available through Universal Credit
- Universal Credit and carers - this guide is currently being updated. A new version will be available soon
- Universal Credit and other benefits (130KB) - covers other benefits that are changing alongside Universal Credit
- Universal Credit and work (132KB) - covers looking for work and what happens when claimants start work or earn more
- Universal Credit and improving your skills for work (127KB) - explains how Universal Credit will support claimants through training and preparing for work
- Universal Credit and self-employment (131KB) - describes the support Universal Credit offers for claimants who run their own business
- Universal Credit works for employers and claimants (133KB) - explains what Universal Credit will mean for employers
- Sample press article (18KB) (RTF) - to use in your own media channels.
- Please email: uc.partnertoolkit@dwp.gsi.gov.uk
Making your Universal Credit claim from April 2013
The claim process for claimants in our Pathfinder areas:
Universal Credit – your claim journey
The claim journey that the first Universal Credit claimants in our Pathfinder areas will go through:
Universal Credit quick guides
Frequently asked questions
Creating your own communication products
Feedback
We welcome your feedback on the toolkit.
The toolkit - Welsh language
- Universal Credit and carers Welsh version - this guide is currently being updated. A new version will be available soon
- Sample press article Welsh version (13KB) (RTF)
