Guides
We have developed a range of products to help you understand how pensioners can get extra money every week. These will help you tell pensioners how easy it is to claim. And they will increase your understanding of Pension Credit so that you can answer any questions you may get.
Two-minute toolkit
Sometimes you can’t afford to spend much time on training. So we’ve produced the two-minute toolkit to help you. In four easy steps it gives a quick guide to whether someone is likely to be eligible for Pension Credit.
- Two-minute toolkit (26KB)
(updated July 2012) – a simple question and answer page to help you understand whether someone might be eligible for Pension Credit - RTF – Two-minute toolkit (57KB) RTF (updated July 2012) – a simple question and answer page to help you understand whether someone might be eligible for Pension Credit
When you use the two-minute toolkit, you might want some facts about Pension Credit at your fingertips. So we’ve provided some quick guides, as well as more in-depth reference guides.
Quick guides
- Quick guide to Pension Credit (16KB) (updated July 2012) – a short list of facts to help you explain Pension Credit
- RTF – Quick guide to Pension Credit (21KB) RTF (updated July 2012) – a short list of facts to help you explain Pension Credit
- Pension Credit FAQ quick guide (21KB) (updated July 2012) – a quick guide to help you explain Pension Credit
- RTF – Pension Credit FAQ quick guide (23KB) RTF (updated July 2012) – a quick guide to help you explain Pension Credit
- Charts to check who can get Pension Credit (127KB) (updated July 2012) – use these charts to quickly find out how likely someone may be to get Pension Credit
- Top 5 myths about Pension Credit (16KB) – common reasons why pensioners don’t claim Pension Credit, why they’re not true and how you can challenge these (updated July 2012)
- RTF – Top 5 myths about Pension Credit (9KB) RTF – common reasons why pensioners don’t claim Pension Credit, why they’re not true and how you can challenge these (updated July 2012)
- Quick guide to claiming benefits (28KB) – to help you understand how customers can claim benefits and where to get further help (updated July 2012)
- RTF – Quick guide to claiming benefits (36KB) RTF – to help you understand how customers can claim benefits and where to get further help (updated July 2012)
Reference guides
- A detailed guide for advisers Pension Credit for advisers and others
- Pension Credit and help for people with disabilities (26KB) (updated July 2012) – details of extra help for people with disabilities
- RTF – Pension Credit and help for people with disabilities (45KB) RTF (updated July 2012) – details of extra help for people with disabilities
- Pension Credit Frequently Asked Questions (44KB) (updated July 2012) – a comprehensive guide
- RTF – Pension Credit Frequently Asked Questions (130KB) RTF (updated July 2012) – a comprehensive guide
Top tips
These are some handy hints you can use as a check list when talking with customers.
- Myth-busting (13KB) – common misunderstandings about Pension Credit and how you can challenge these (updated July 2012)
- RTF – Myth-busting (22KB) RTF – common misunderstandings about Pension Credit and how you can challenge these (updated July 2012)
- Top tips when applying for Pension Credit (19KB) – the essentials that customers should have when making a claim (updated July 2012)
- RTF – Top tips when applying for Pension Credit (29KB) RTF – the essentials that customers should have when making a claim (updated July 2012)
- Top tips on talking to pensioners about Pension Credit (13KB) – a discussion guide on barriers and how to overcome them (updated July 2012)
- RTF – Top tips on talking to pensioners about Pension Credit (12KB) RTF – a discussion guide on barriers and how to overcome them (updated July 2012)