Solution Centre ...
... a hub of creativity, ideas and innovation
The Solution Centre helps people and teams release their creative potential to find exciting, compelling, challenging and practical ideas to solve business-focused problems.
Solution Centre generated a lot of interest at Civil Service Live 2009 – and we appeared on The Politics Show!
About us
The Solution Centre in Glasgow is custom built to inspire creativity and innovation across the Pension, Disability and Carers Service, the Department for Work and Pensions and, increasingly, across government.
We'll help you to create solutions or test innovations before you implement them. We can bring customers, partners and users together when services and processes are being designed, developed or assessed for feasibility.
We promote innovation across government and beyond and welcome anyone who wants to achieve a breakthrough.
We offer:
- a base for short-term projects
- breakthrough workshops
- multi-media film and production services
- team building
- custom-designed events – for example, operational simulation and scenario planning.
Specialist facilities
Our specialist facilities help you achieve your objectives as quickly as possible.
- Five rooms designed to deal with specific parts of the creative problem-solving process.
- An open and flexible working environment with 55 work stations that allow us to experiment with alternative IT solutions.
- State of the art audiovisual equipment and digital and video communications to support external events.
How can I find out more?
Please phone the Solution Centre Manager or Deputy Manager on 0141 245 6909, or email us at janice.gray@thepensionservice.gsi.gov.uk. We can explore opportunities and possibilities and send you a DVD and information pack.
Solution Centre
4th Floor
3 Atlantic Quay
20 York Street
Glasgow
G2 8JH
Some of our contributions to innovation
A project in the Solution Centre designed the new Council Tax Benefit claim process. It reduced the 26 page claim form to 3 pages, introduced claims by phone and helped launch the national roadshows and the successful take-up pilot. As a result, customers get up to £90 million more benefit each year.
Our work to ease the burden on citizens reporting a change of circumstances – in particular, bereavement – was profiled in Sir David Varney's report, Service Transformation. It now forms part of a cross government project, Tell Us Once.
We offer a groundbreaking leadership programme, Inspired to Succeed, helping people lead through their strengths and values. Piloted with a group of ethnic minority staff, 80% went on to achieve promotion. All say it changed their lives.
The Criminal Injuries Compensation Appeals Panel (CICAP) asked us to produce a film to alleviate the fears and concerns of people attending appeals. Our film is now part of the pre-appeal information pack. People said – "It has really helped to ease my worry" and "I feel a lot more confident now".
