Updated 16 May 2012
What we ask of you
- To confirm your identity by answering security questions when you telephone us. We do this to ensure your personal information is handled securely
- Help us to help you by giving us full and accurate information when we ask you for it
- Tell us about any changes in your personal circumstances when they happen
- To be polite and considerate when you contacting us
- Let us know if you need to communicate with us in a different way.
