Contacting Debt Management

Our Contact Centres have been designed to provide a service that is easy to use by everybody. We encourage contact by telephone, and also accept written contact as our offices are not open to the public.

To contact Debt Management by telephone please call us on 0845 850 0293.

Debt Management has five contact centres staffed with advisors who are able to take your call and offer advice regarding overpayment or Social Fund repayment matters. Your call may be routed to any one of our five Contact Centres to achieve this.

Advisors will be able to access Debt Management’s records and update them from whichever of the sites your call is routed to. This allows you greater access to the services and advice we can offer.

If you want to discuss the recovery of overpaid benefit from the estate of a deceased customer, you should contact Debt Management’s Recoveries from Estates. Their telephone number is 0845 850 0051.

Please note that Debt Management staff only have limited access to the computer systems belonging to Jobcentre Plus, and The Pensions, Disability and Carers Service. Obtaining information from these government agencies may take Debt Management’s advisors longer due to this restriction.

If you have hearing difficulties, you can contact us by text phone on 0845 604 6697.

If you want to write to Debt Management, our correct postal address is always provided on the letters we issue. Each of our Contact Centres, including Recoveries from Estates, uses the following address with an additional two letters to indicate the office that sent the letter:

Debt Management
PO Box 171
Mitcheldean
Gloucestershire
GL17 0XG

Mitcheldean is the address of our central post opening centre. Your letter to Debt Management will be directed from Mitcheldean to the appropriate Contact Centre based on the office code you added on your envelope. These codes are included in the address we add at the top of our letters and they identify individual Contact Centres.