Updated 16 May 2012

Advice and information

Through a representative

If you want us to give information to someone who is helping or representing you (in writing or over the phone), we need you to give us your authority.

We aim to reply fully to letters from Members of Parliament, Members of Scottish Parliament or Welsh Assembly Members, within 20 working days of receipt.

You will not be able to visit us

Our Contact Centres are not open to the public, so you will not be able to visit us. If you phone one of our Contact Centres, an advisor will be able to help you with your enquiry.