How to complain
Each of our businesses has its own complaints procedure for its customers. Details of how to tell us if you think we have got something wrong in relation to your dealings with Jobcentre Plus, The Pension Service, Child Support Agency, Debt Management or Disability and Carers Service can be found on the:
What do you think of our service?
At the Compensation Recovery Unit we want to give you the best service we can. Your views are important to us and will help us to improve our service.
We will treat you fairly and make sure that any comment or complaint does not affect the service we give you.
What to do if:
- You are not satisfied with the service we have given you
- You think we have made a mistake
- You need more help or advice
- You want to tell us we have done something well
Not satisfied with our service?
If you are unhappy with something we have done or if you think we have not done something, tell us about it. You can contact our Customer Feedback team.
Tell us what you are not satisfied with and what you think we need to do.
If you have any views on any area of the service we give, for example the times you can phone us, how helpful our staff are, or the information given in our leaflets, please let us know. Contact the relevant Customer Service Manager.
Our Customer Charter
Our Customer Charter tells you about the standard of service you can expect from us.
You can request this information in large print, Braille, and audio cassette.