Customer charter
This Customer Charter tells you about the standard of service we aim to provide in our day to day work. It also tells you how you can give us feedback and what to do if things go wrong in your dealings with us.
DWP Customer Charter
Compensation Recovery Unit is part of the Department for Work and Pensions. We aim to provide a high quality and efficient service to all our customers. The DWP Customer Charter sets out the standards you can expect from us and what your responsibilities are in return.
