Contact details for the Compensation Recovery Unit
We are available to take your calls from 8:30am to 4:30pm Monday to Thursday and 8:30am to 4:00pm on Friday. Our phone number will be at the top of any letter we send you.
If you have a speech or hearing impairment our office has the Text Relay facility.
The Text Relay number will be at the top of any letter we send you.
Text Relay: 18001 0191 followed by the five digit extension number listed on this page.
Services
- Registering a claim – information for Compensators on how to notify CRU of a claim for compensation (CRU1).
- Requests for certificates or notifications of settlements
- e-Service – Where claims are already registered this e-service can be used by compensators and their representatives to:
- request a certificate for a claim
- notify the result of a claim
- check a previous e-service transaction
Enquiries
- Compensation claims – contact details for enquiries relating to compensation claims that have been registered with CRU.
- Data Protection requests for personal information
- Freedom of Information – requests for performance and statistics information
- Reviews and Appeals – contact details if you disagree with compensation recovery decisions
Compensation claims
High Volume Certificate team
Requesting a certificate
Fax: 0191 22 52359
Email: cru.highvolumeareacertificates@dwp.gsi.gov.uk
Notifying CRU of a settlement
Fax: 0191 22 52359
Email: cru.highvolumeareasettlements@dwp.gsi.gov.uk
Personal Injury claims
Please telephone 0191 22 followed by the extension
| Injured persons surname | Extension | Fax | |
|---|---|---|---|
| A - Barlow A | 52383 | 52366 | cru.assessment1@dwp.gsi.gov.uk |
| Barlow B –Bryant A | 52377 | 52366 | cru.assessment2@dwp.gsi.gov.uk |
| Bryant B – Costello A | 52413 | 52418 | cru.assessment3@dwp.gsi.gov.uk |
| Costello B – Edwards A | 52535 | 52418 | cru.assessment4@dwp.gsi.gov.uk |
| Edwards B – Godfrey A | 52422 | 52418 | cru.assessment5@dwp.gsi.gov.uk |
| Godfrey B – Higgins A | 52457 | 52472 | cru.assessment6@dwp.gsi.gov.uk |
| Higgins B – Johnson A | 52492 | 52472 | cru.assessment7@dwp.gsi.gov.uk |
| Johnson B – Lee A | 52247 | 52353 | cru.assessment8@dwp.gsi.gov.uk |
| Lee A – McHardy A | 52511 | 52645 | cru.assessment9@dwp.gsi.gov.uk |
| McHardy B – Noble A | 52581 | 52645 | cru.assessment10@dwp.gsi.gov.uk |
| Noble B – Pucknel A | 52380 | 52295 | cru.assessment11@dwp.gsi.gov.uk |
| Pucknell B – Scanlon A | 52804 | 52759 | cru.assessment12@dwp.gsi.gov.uk |
| Scanlon B – Stopford A | 52824 | 52839 | cru.assessment13@dwp.gsi.gov.uk |
| Stopford B –Walsh A | 52869 | 52759 | cru.assessment14@dwp.gsi.gov.uk |
| Walsh B - Z | 52912 | 52839 | cru.assessment15@dwp.gsi.gov.uk |
Disease claims
Please telephone 0191 22 followed by the extension
| Injured persons surname | Extension | Fax | |
|---|---|---|---|
| A – Knight | 52412 | 52955 | cru.disease1@dwp.gsi.gov.uk |
| Knights – Z | 52435 | 52955 | cru.disease2@dwp.gsi.gov.uk |
Clinical Negligence claims
Telephone: 0191 22 52960
Fax: 0191 22 52446
Email: cru.clinicalnegligence@dwp.gsi.gov.uk
NHS
Telephone: 0191 22 52588
Fax: 0191 22 52590
Email: cru.nhsops@dwp.gsi.gov.uk
Reviews
Telephone: 0191 22 52352
Fax: 0191 22 52343
Email: cru.reviews@dwp.gsi.gov.uk
Appeal claims
| Injured persons surname | Extension | Fax | |
|---|---|---|---|
| A – Keh | 52333 | 52309 | cru.appeals1@dwp.gsi.gov.uk |
| Kei – Z | 52321 | 52309 | cru.appeals2@dwp.gsi.gov.uk |
Customer Service Managers
If you have spoken to one of the contacts shown above but you were not happy with the level of service you received, you can speak to one of our Customer Service Managers.
| Injured person’s surname | Contact | Telephone |
|---|---|---|
| A - Godfrey A | Ian Johnson | 0191 22 52676 |
|
Godfrey B – Noble A |
Lynda Lyall | 0191 22 47819 |
| Dave Thompson | 0191 22 52009 | |
| Noble B - Z | Susan Steadman | 0191 22 52672 |
| Disease and Clinical Negligence | Alison Guthrie | 0191 22 52679 |
| NHS | Kevin Connolly | 0191 22 47823 |
| CRU Policy Liaison Reviews & Appeals | Claire Aldridge | 0191 22 52360 |
Data Protection/Freedom of Information
Telephone: 0191 22 52237
Fax: 0191 22 52189
Email: crudataprotection.sarrequests-foi@dwp.gsi.gov.uk
Policy
For information relating to compensation guidance and legislation
Telephone: 0191 22 52485 or 0191 22 52245
Customer Relationship Team (general enquiries)
Please do not send claim specific enquiries to this email address.
Telephone: 0191 22 52966
Fax: 0191 22 52476
Email: cru-info-management@dwp.gsi.gov.uk
Please do not send personal information by e-mail as we cannot guarantee it is a secure channel.
Other useful contacts
- For information about the Criminal Injuries Compensation Scheme go to the Criminal Injuries Compensation Authority website.
- For information about Compensation Recovery in Northern Ireland go to the Department for Social Development in Northern Ireland website.
Write to us
Compensation Recovery Unit
Durham House
Washington
Tyne and Wear
NE38 7SF
