Updated 21 March 2013
Bulk Letter Forwarding Service
DWP provides a tracing and letter forwarding service for pension, insurance companies and solicitors to forward beneficial information to customers, usually about pensions or insurance policies.
Every effort must have been made to trace the person concerned before asking us to forward any letters.
The charge for a trace is £3.55 + VAT of £0.71 = £4.26. This must be paid in advance. All cheques must be made payable to: The Department for Work and Pensions.
We will not disclose information to the letter sender about any individual and we have the right to refuse applications or stop processing requests at any time. It is also up to the person contacted to reply, not DWP.
You can get more information in the Bulk Letter Forwarding Instruction Leaflet and use the following forms to make an application:
- Bulk Letter Forwarding Instruction leaflet (69KB)
- Request an individual response for each customer (BLF1010) (125KB) RTF
- Request a bulk reply for multiple queries (BLF1015) (212KB) RTF
As a result of revised data security our forms were amended in June 2008. Please do not use the old CRU1010 and CRU1015 forms use the new BLF1010 and BLF1015 from the links above.
- Sample letter (29KB)
If you have any queries about this service you can contact us for more information at:
Department for Work and Pensions
Bulk Letter Forwarding Service
Room M0201
Durham House
Washington
Tyne & Wear
NE38 7SF
Contacting the Bulk Letter Forwarding Service
We are open from between the hours of 13.00 and 21.00, Monday to Thursday and 12:00 to 20:00 on a Friday, except for bank holidays.
Telephone: 0191 225 2190
Fax: 0191 225 2359.
Email: BULKLETTERFORWARDING.SERVICES@dwp.gsi.gov.uk
