26 June 2007 - Data sharing can lead to faster, more efficient services
A trial to improve the way that DWP, HMRC and local authorities help customers has speeded up the processing of benefits and tax credits to customers in North Tyneside and will be extended to a further six local authorities, announced Secretary of State for Work and Pensions John Hutton and Paymaster General, Dawn Primarolo
The trial involved the sharing of customers’ information between the DWP and HMRC and North Tyneside Council. During the trial the time taken to get all benefits into payment when someone lost their job was halved. The payment of tax credit was stopped more quickly, reducing the possibility of overpayments. Also, when customers start work and were entitled to tax credits, the information sharing meant that claimants were switched into the tax credit system more quickly.
Mr Hutton said:
“This trial is all about improving our current performance. Our customers don’t see the boundaries between the organisations – what they want is a speedy and seamless service to help them when they become unemployed or take on a new job.
“Our customers who experienced the trial have told us that a fast and effective process for getting all of their benefits and credits resolved would encourage them to take up employment. And that is why we will test this way of working in some more areas before we consider introducing it nationally.”
Paymaster General, Dawn Primarolo said:
“ HMRC is always looking at ways to improve the delivery of tax credits and tailoring services and communications to the needs of claimants. This trial represents another example of the work being done to make it as straight forward as possible for people to claim their entitlement."
Note for Editors
- North Tyneside was chosen as a pilot because of its proximity to Contact Centres and Processing Centres from both departments.
- The Chief Executives of the six local authorities have been invited to participate.
Media enquiries: Christian Cubitt
DWP Press Office: 020 3267 5129
Out of hours: 07659 108883
Textphone: 020 7238 0788
Website: www.dwp.gov.uk