Updates
This page lists all important new additions and updates to the Guide.
| Date | Subject | Section | Format |
|---|---|---|---|
| 09/10 | Updated – the good practice guidance | Part One - Good practice | HTML |
| 08/10 | Amended – guidance on how to maximise performance against the right time indicator | Right time: how to effectively maximise performance against the indicator | HTML |
| 08/10 | Inserted – good practice guide for the design of forms | Part Three – Claim form design good practice | HTML |
| 07/09 | Inserted – Expanded good practice on customer take-up | Part One – Good Practice, Is the service meeting the needs of the community and or users? | HTML |
| 07/09 | Inserted – list of National Products | Part Two – Helpful Tools and Checklists | RTF |
| 07/09 | Inserted – Efficiency Checklist | Part Two – Helpful Tools and Checklists | RTF |
