Part Two: Helpful tools and checklists
Contents
- 1. Performance planning tool and instructions for use
- 2. Right Benefit Toolkit and instructions
- 3. Appeals and reconsiderations spreadsheet (54KB)
- 4. Appeals leaflet (47KB) (rich text format)
- 5. Disputes form (88KB) (rich text format)
- 6. Good practice checklists:
- Right benefit, how to maximise performance against the indicator (357KB) (rich text format)
- Right time, how to maximise performance against the indicator (556KB) (rich text format)
- What has the service aimed to achieve? (229KB) (rich text format)
- Keeping the gateway secure by thorough checking of evidence on new claims (63KB) (rich text format)
- Carrying our management checks to ensure staff are processing claims accurately (221KB) (rich text format)
- Pursuing overpayment recovery to deter non-reporting of changes in future (123KB) (rich text format)
- Carrying out counter fraud activities to identify customers who set out to defraud the system (125KB) (rich text format)
- Using sanctions to deter fraudsters from re-offending (49KB) (rich text format)
- Working with other organisations (171KB) (rich text format)
- Is the service meeting the need of the community and or users? (528KB) (rich text format)
- Is the service delivering value for money? (461KB) (rich text format)
- Performance management (94KB) (rich text format)
- Maintaining a skilled and competent work force (255KB) (rich text format)
- 7. Value for money checklist
- 8. National Products
