Part One - Good practice

This section contains all of the good practice guidance.

This section is divided into the following parts;

• Right benefit: How to effectively maximise performance against the indicator
• Right time: How to maximise performance against the indicator
• What has the service aimed to achieve
• Keeping the gateway secure by thorough checking of evidence on new claim
• Carrying out management checks to ensure staff are processing claims accurate
• Pursuing overpayment recovery to deter non-reporting of changes in future
• Carrying out counter-fraud activities to identify customers who set out to defraud the system
• Using sanctions to deter fraudsters from re-offending
• Working with other organisation
• Is the service meeting the need of the community and or users?
• Is the service delivering value for money?
• Performance management
• Maintaining a skilled and competent work force