Performance and good practice

This section contains performance related information and useful guidance on good practice. This section is also here to help local authorities (LAs) reduce  the cost of delivering Housing Benefit (HB) and Council Tax Benefit (CTB) services and to let them know what the DWP is doing to support them.

This part of the site is made up of the following sections:

• HB/CTB Good Practice Guide
• HB/CTB performance statistics (quarterly statistics - DS06 - Pay our customers the right benefits at the right time)
• Subsidy guidance manuals
• HB/CTB Caseload Statistics
• Returning data to DWP
• HoBOD (Housing Benefit Operational Database) – LA level statistics
• FAQs