HB contacts
If you need to contact us, here are the contacts according to subject matter (updated May 2012).
This contact list is for enquiries about Housing Benefit (HB) and Council Tax Benefit (CTB) policy only. The contacts listed below do not have information about HB or CTB claims.
If you are looking to make a claim, or have a query relating to a specific claim, please contact your Local Authority.
HB discussion/chat room details are also available at the bottom of this page.
| Subject area | Name | Contact details |
|---|---|---|
| Administration Subsidy | Andrew Curphey | hbctb.subsidyqueries@dwp.gsi.gov.uk |
| Automated Service Delivery | HBSDMP.WWEG@dwp.gsi.gov.uk | |
| Backdating | housing.benefitenquiries@dwp.gsi.gov.uk | |
| Benefit Subsidy General Benefit Subsidy queries Subsidy for Non HRA rent rebates Subsidy for backdated claims Subsidy for discretionary local schemes Subsidy for LA error overpayments Benefit subsidy transitional protection |
Manny Ibiayo | HBCTB.SUBSIDYQUERIES@DWP.GSI.GOV.UK |
| Benefit Subsidy Rent rebate subsidy limitation Funding towards Discretionary Housing Payments |
Andrew Curphey | hbctb.subsidyqueries@dwp.gsi.gov.uk |
| Benefit Subsidy Payments – funding and allocation |
Andrew Curphey | hbctb.subsidyqueries@dwp.gsi.gov.uk |
| Bulletins and circulars – distribution | DWP | HOUSING.CORRESPONDENCEANDPQS@dwp.gsi.gov.uk |
| Change of circumstances (Regulations) | housing.benefitenquiries@dwp.gsi.gov.uk | |
| Change Program Deliverables | housing.benefitenquiries@dwp.gsi.gov.uk | |
| Circulars - backdated copies | Tony Oldman | 020 7449 5403 Tony.Oldman@dwp.gsi.gov.uk |
| Claim forms | housing.benefitenquiries@dwp.gsi.gov.uk | |
| Claims and payments | housing.benefitenquiries@dwp.gsi.gov.uk | |
| Council Tax Benefit | housing.benefitenquiries@dwp.gsi.gov.uk | |
| Customer Management System (CMS) | DWP | HBSDMP.WWEG@dwp.gsi.gov.uk |
| Data protection issues | housing.benefitenquiries@dwp.gsi.gov.uk | |
| Decisions and appeals | DMA Leeds | dmaleeds.customersupportservices@dwp.gsi.gov.uk Fax: 0113 232 4841 |
| Discretionary Housing Payments - policy | housing.benefitenquiries@dwp.gsi.gov.uk | |
| DWP/LAA Steering Group | Mont Goldman | 020 7449 5327 07776 497 289 Mont.Goldman@dwp.gsi.gov.uk |
| Employee Authentication Service (EAS) | SHSVCS.NRA@DWP.GSI.GOV.UK | |
| Extended Payments – HB/CTB | housing.benefitenquiries@dwp.gsi.gov.uk | |
| Fraud and error policy – procedures | Fraud and error policy team | fraud-error-policy@dwp.gsi.gov.uk |
| Good Practice Guide | Louise Hughes | 020 7449 5390 Performance-Framework@dwp.gsi.gov.uk |
| Guidance Manual – updates | housing.benefitenquiries@dwp.gsi.gov.uk | |
| HB Direct newsletter – content | Jon Copestake | Jon.Copestake@dwp.gsi.gov.uk |
| HB Direct newsletter – HB/CTB circulars, bulletin distribution | Tony Oldman | Tony.Oldman@dwp.gsi.gov.uk |
| IB(IS) Reassessment Delivery | HBSDMP.WWEG@dwp.gsi.gov.uk | |
| Income and Capital – including earnings and War Pension local scheme (but not student income/capital) | housing.benefitenquiries@dwp.gsi.gov.uk | |
| HDD LA Data Share (LADS) Programme Programme Manager |
Sylvia Haslehurst | 07876 475 372 Sylvia.Haslehurst@dwp.gsi.gov.uk |
| HDD LA Data Share (LADS) Programme Programme Development Manager |
David Wright | 020 7449 5350 07769 912 462 David.Wright1@dwp.gsi.gov.uk |
| HDD LA Data Share (LADS) Programme LADS Delivery Team(IT links between DWP/local authorities) |
Wayne Norfolk |
0113 251 9012 Wayne.Norfolk@dwp.gsi.gov.uk |
| Housing Benefit Recoveries and Fraud (HBRF) Data Collection | Leigh Armstrong Data Delivery Team Information Directorate | 0191 216 2636 Leigh.Armstrong@dwp.gsi.gov.uk |
LA Performance Team
|
Andy Munro – Government Office Regions: London, North West, Yorks & Humber, East Midlands. |
020 7449 5400 Andy.Munro@dwp.gsi.gov.uk |
| Jane Perfect – Government Office Regions: South East, South West, East England, West Midlands, Wales, Scotland |
020 7449 5404 Jane.Perfect@dwp.gsi.gov.uk |
|
| Engagement with local authorities on performance issues. | Government Office Regions: Wales, West Midlands, Scotland, East England. | 020 7449 5400 andy.munro@dwp.gsi.gov.uk 020 7449 5404 Jane.Perfect@dwp.gsi.gov.uk |
| LA Transition Team | Darren Baker |
LA.UNIVERSALCREDITTRANSITION@dwp.gsi.gov.uk |
| Local Housing Allowance | housing.benefitenquiries@dwp.gsi.gov.uk | |
| Maximum rent | housing.benefitenquiries@dwp.gsi.gov.uk | |
| Single Housing Benefit Extract collection (SHBE) | Leigh Armstrong Data Delivery Team Information Directorate |
0191 216 2636 Leigh.Armstrong@dwp.gsi.gov.uk |
| Membership of the family – HB/CTB. |
housing.benefitenquiries@dwp.gsi.gov.uk | |
| Support for Mortgage Interest – Existing legislation for home owners with housing costs on IS/JSA (IB)/ESA | housing.benefitenquiries@dwp.gsi.gov.uk | |
| Non dependant deductions in IS/JSA(IB)/ESA(IR)/SPC and HB/CTB | housing.benefitenquiries@dwp.gsi.gov.uk | |
| Overpayments | HBandCTB.overpayments@dwp.gsi.gov.uk | |
| Pension Credit – interaction with HB/CTB. | housing.benefitenquiries@dwp.gsi.gov.uk | |
| Performance Development Team | Jacqueline Reed | 07770 844 176 Jacqueline.Reed@dwp.gsi.gov.uk |
| Performance Framework | Louise Hughes | 020 7449 5390 Performance-Framework@dwp.gsi.gov.uk |
| Personal Allowances & Premiums | housing.benefitenquiries@dwp.gsi.gov.uk | |
| People from abroad and asylum seekers | pfa.enquiries@dwp.gsi.gov.uk | |
| Practitioners Operations Group (POG) | Mont Goldman |
020 7449 5327 07776 497 289 Mont.Goldman@dwp.gsi.gov.uk |
| Rent and Rent liability – Eligible rent rules including social sector and pre 1996 rules with exempt accommodation |
housing.benefitenquiries@dwp.gsi.gov.uk | |
| Royal Mail – Do Not Re-direct | James Ablewhite | James.Ablewhite@dwp.gsi.gov.uk |
| Shared accommodation rate and single room rent restrictions. Service charges |
housing.benefitenquiries@dwp.gsi.gov.uk | |
| Students – regs regarding treatment of income and eligibility to claim | housing.benefitenquiries@dwp.gsi.gov.uk | |
| Tax Credits – interaction with HB/CTB | housing.benefitenquiries@dwp.gsi.gov.uk | |
| Temporary Absence – two homes, prisoners | housing.benefitenquiries@dwp.gsi.gov.uk | |
| Temporary Accommodation | housing.benefitenquiries@dwp.gsi.gov.uk | |
| Uprating | housing.benefitenquiries@dwp.gsi.gov.uk |
Discussion
Local Authority officers may find it useful to discuss HB/CTB administration with colleagues from other authorities or the IRRV offers a Forum Service and Benefits Advisory Service which offers practitioners a technical query service. Here are the links to these independent sources of advice:
HBInfo website: www.hbinfo.org/
IRRV: www.irrv.net/forums/
The DWP is not responsible for the contents or reliability of the message boards and linking to them should not be considered as an endorsement of any kind. We also have no control over the availability of these message boards.
