Operational manuals

This section contains all the relevant guidance that local authorities (LAs) need to refer to when administering Housing Benefit (HB) and Council Tax Benefit (CTB).

• HB/CTB Guidance Manual
• HB/CTB Overpayments guide
• Debt Management offices by postcode (489KB)
• Discretionary Housing Payments (231KB) – updated March 2013
• ESA operational guide
• Local Housing Allowance Guidance Manual