Communications
We have developed a range of products for local authorities to use to communicate Local Housing Allowance to tenants and other stakeholders. This is the communications toolkit.
The table below details the communications toolkit products, along with the
purpose of each. There is also a guide to using the toolkit. For the guide
see Communications Toolkit (60KB) 
- Welsh versions of the toolkit products
| Product | Purpose | Audience |
|---|---|---|
| Leaflets | ||
| HB(LHA) 1 | General introduction to LHA | All |
| HB(LHA) 1a | Information for new claimants | All |
| HB(LHA) 2 | Working out your LHA | All |
| HB(LHA) 2UT | Working out your LHA for under 25s | Under 25s |
| HB(LHA) 2OT | Working out your LHA for over 25s | Over 25s |
| HB(LHA) 2CP | Working out your LHA for couples | Couples |
| HB(LHA) 2CL | Working out your LHA for care leavers | Care leavers |
| HB(LHA) 2SD | Working out your LHA for severely disabled tenants | Severely disabled tenants |
| HB(LHA) 3 | Tenants who have difficulty paying their rent | All |
| HB(LHA) 4 | Introduction for landlords | Landlords |
| HB(LHA) 5 | LHA rates | All |
| HB(LHA) 6 | Rights and responsibilities | Tenants |
| HB(LHA) 7 | Appeals and reviews | Tenants |
| HB(LHA) 8 | Money advice | Tenants |
| HB(LHA) 9 | Local bank details | Tenants |
| HB(LHA) 13a | Information for private landlords | Landlords |
| HB(LHA) 21 | General information specifically targeted at new and existing tenants claiming and receiving HB under LHA for large properties for tenants in 6 or more bedrooms | All |
| Letters | ||
| HB(LHA) 14 | LHA introduction | HB PRS tenants |
| HB(LHA) 15 | LHA introduction | HB social sector tenants |
| HB(LHA) 16 | LHA introduction | Landlords |
| HB(LHA) 17 | LHA introduction | Advisors |
| HB(LHA) 29 | Suggested letter for exiting tenants to be attached to LHA33 | Existing claimants for 6 or more |
| HB(LHA) 33 | Suggested letter text for existing tenants in large properties | Existing claimants for 6 or more |
| Question and answer brief | ||
| LHA landlord
Q & A (36KB) |
Question and answer brief | Landlords |
| Pathfinder products | ||
| HB(LHA) P | Changes to LHA (leaflet) | Tenants in Pathfinders |
| HB(LHA) 11 | Migration details (letter) | Tenants |
| HB(LHA) 12 | Migration details (letter) | Advisors |
| HB(LHA) 13 | Migration details (letter) | Landlords |
Local Housing Allowance Welsh Communications toolkit
The table below details the Welsh versions of the communications toolkit products,
along with the purpose of each. There is also a guide to using the toolkit.
For the guide see Communications
Toolkit (60KB)
| Product | Purpose | Audience |
|---|---|---|
| Leaflets | ||
| HB(LHA) 1W | General introduction to LHA | All |
| HB(LHA) 1aW | Information for new claimants | All |
| HB(LHA) 2W | Working out your LHA | All |
| HB(LHA) 2UTW | Working out your LHA for under 25s | Under 25s |
| HB(LHA) 2OTW | Working out your LHA for over 25s | Over 25s |
| HB(LHA) 2CPW | Working out your LHA for couples | Couples |
| HB(LHA) 2CLW | Working out your LHA for care leavers | Care leavers |
| HB(LHA) 2SDW | Working out your LHA for severely disabled tenants | Severely disabled tenants |
| HB(LHA) 3W | Tenants who have difficulty paying their rent | All |
| HB(LHA) 4W | Introduction for landlords | Landlords |
| HB(LHA) 5W | LHA rates | All |
| HB(LHA) 6W | Rights and responsibilities | Tenants |
| HB(LHA) 7W | Appeals and reviews | Tenants |
| HB(LHA) 8W | Money advice | Tenants |
| HB(LHA) 9W | Local bank details | Tenants |
| HB(LHA) 13aW | Information for private landlords | Landlords |
| HB(LHA) 21W | General information specifically targeted at new and existing tenants claiming and receiving HB under LHA for large properties for tenants in 6 or more bedrooms | All |
| Letters | ||
| HB(LHA) 14W | LHA introduction | HB PRS tenants |
| HB(LHA) 15W | LHA introduction | HB social sector tenants |
| HB(LHA) 16W | LHA introduction | Landlords |
| HB(LHA) 17W | LHA introduction | Advisors |
| HB(LHA) 29W | Suggested letter for exiting tenants to be attached to LHA33 | Existing claimants for 6 or more |
| HB(LHA) 33W | Suggested letter text for existing tenants in large properties | Existing claimants for 6 or more |
| Pathfinder products | ||
| HB(LHA) PW | Changes to LHA (leaflet) | Tenants in Pathfinders |
| HB(LHA) 11W | Migration details (letter) | Tenants |
| HB(LHA) 12W | Migration details (letter) | Advisors |
| HB(LHA) 13W | Migration details (letter) | Landlords |
