Claims processing

This section contains the information that LAs need to refer to when processing claims and administering Housing Benefit (HB), including the Local Housing Allowance (LHA) arrangements, and Council Tax Benefit (CTB).

This part of the site is made up of the following sections and sub-sections:

• Operational manuals
• Claims guidance
  • The claims process
  • Calculating HB/CTB
  • Backdating
  • Change of circumstances
  • Telephone and electronic claims
  • Appeals and complaints
  • Regulations
  • Forms
  • Anti-social behaviour
• Local Housing Allowance (LHA)
  • Background
  • Changes to the LHA arrangements from April 2011  
  • Communications
  • Training
  • LHA Regulations
  • Guidance
  • Good Practice
  • Evaluation
  • FAQs
• Closer working with DWP
  • Customer Management System (CMS)
  • Employment and Support Allowance (ESA)
  • Pension Service liaison
  • In and Out of Work Project
• HB Information Flows Programme
  
  • Customer Information System (CIS)
  • The Automated Transfers to Local Authority Systems (ATLAS) Project
  • EAS implementation
  • e-Transfer
  • Government Connect
  • CIS prompts to LAs Project