CIS FAQs
Questions around how to set up a shared service and the Data Transport Appliance (DTA) Server coming soon.
Q. We have staff assessing HB/CTB from customers homes are they able to access CIS?
A. No. Wireless connections are not allowed.
Q. I’m an ETD User on the Government Gateway and I’ve forgotten my User ID (or password), what do I do?
A. Call the Local Authority Security & Support Team (LASST) who will be able to advise you.
Q. How do I change my ETD Government Gateway password?
A. Deskaid DA03 details the process. It is recommended that passwords should be changed every 30 days through the Government Gateway.
- Deskaid DA03 (158KB)
Q. Is CIS access limited to staff that process HB/CTB?
A. No, as examples it is acceptable for fraud, overpayments and Customer Service staff to access CIS for the purposes of administering HB/CTB. LAs should refer to the MoU and if there is any doubt contact LA-SST.HDD@DWP.GSI.GOV.UK
Q. The original signatory to the MoU has left the LA, what do we do?
A. A new signatory will be required to sign the form in the MoU and return it to HBSDSECURITY.TEAM@DWP.GSI.GOV.UK
Q. Our LA intends to contract out the HB/CTB service to a contractor. Can the service provider be given access to CIS?
A. Yes, please refer to the MoU for further guidance. LAs considering this should contact LA-SST.HDD@DWP.GSI.GOV.UK
Q. What forms do I need to complete when I get a CIS management test check?
A. Refer to the LA CIS Guide. The user should complete a LASST 1 form and pass it to the Checking Officer with any supporting documents.
- LASST1 form (116KB) RTF
Q. I have received an ETD for another LA, what should I do with it?
A. The LA code on CIS is incorrect and needs amending. The HB/CTB interest should be changed. Send the ETD to the correct LA to amend the indicator.
Q. Can we copy LA CIS training material and guidance?
A. Yes, however be aware the guidance is periodically revised. If you want a copy of the latest version of the CIS training please contact LA-SST.HDD@DWP.GSI.GOV.UK
Q. We cannot access CIS, what do we do?
A. Notify your IT contact or Employee Authentication Service (EAS) agent at your site who may be able to help you. If the problem cannot be resolved please contact either LASST if the problem is with accessing CIS or the NRA HUB at Newcastle if you believe the problem is with EAS.
Note:LASST do not support the Employee Authentication Service (EAS). This is provided by DWP Shared Services NRA HUB on 0191 216 7111. Important: the Hub will only accept call from either the LA Sponsor or Agent.
