Customer Information System (CIS)
CIS support
To find out more about any aspect of CIS please contact us using the available links within this section of the website.
LAs are reminded to check the website regularly for updates and information on any CIS problems and resolutions.
Local Authority Support Team (LAST)
LAST controls access and provides support to LAs who use CIS to confirm receipt of DWP benefits to administer HB/CTB. LAST deal with all CIS related issues. These will include:
- general enquiries
- changes to IP address
- requests for additional user and home worker access to CIS
- training, evaluation questionnaires, error and amendment forms.
LAST Customer Service Charter
The Local Authority Support Team Customer Service Charter (CSC) documents the customer service standards and timescales that LAST will adhere to in performing its role of supporting the use of the Customer Information System (CIS) and Electronic Transfer of Data (ETD) by Local Authorities (LAs).
- Customer Service Charter (43KB)
LAST contacts
| Operations Manager: Ian Golds: 01253 689433 | |||
| Team Leader LAs: A – L | Telephone: | Team Leader LAs: M – Z | Telephone: |
| Kim Williams | 01253 689 427 | Elaine Aldersley | 01253 689 422 |
| Stuart Lloyd | 01253 689 424 | Norma Ashwood | 01253 689 425 |
| Jan Nowell | 01253 689 423 | Sarah Baldwin | 01253 689 426 |
| FAX: |
01253 689 435 |
Address | LAST Peel Park, Brunel Way, Blackpool, Lancashire, FY4 5ES. |
| Email: LA-ST@DWP.GSI.GOV.UK | |||
CIS progress
LAs are now the second largest user of CIS, after DWP, with approximately 22,000 staff including home workers using CIS information to aid the processing of Housing Benefit and Council Tax Benefit (HB/CTB).
Access to CIS provided LAs with the ability to register an interest, which ensures automatic receipt of Electronic Transfer of Data (ETD) information.
A gateway to access Her Majesty's Revenue and Customs (HMRC) Tax Credit (TC) data is now integrated into CIS. Any reference to CIS and the security of personal information incorporates TC data supplied by HMRC.
