Pension Service liaison
Pensioner HB/CTB claims
In December 2007, the DWP announced changes that will further simplify benefits for pensioners and make the benefits system less intrusive for them. Read the announcement press release.
One of those changes means that from October 2008, the Pension Service will deal with the entire application over the phone when older people claim Pension Credit - and then send on the claim information to the local authority responsible for paying their Housing and Council Tax Benefits. So customers will no longer need to complete, sign or submit a claim form by hand themselves.
Briefing packs to explain the new procedure have been handed out at local authority Delivery Events throughout May and June 2008.
The local authority briefing pack HB/CTB telephone claims via The Pension Service - October 2008 sets out the background to the improved HB/CTB application process in relation to HB/CTB claims taken by The Pension Service over the telephone and how it affects local authorities.
The new HB/CTB telephone application process went live on 3rd November 2008.
See General Information Bulletin for more information.
