Claims guidance

This section contains additional guidance for local authorities (LAs) on processing claims for Housing Benefit (HB) and Council Tax Benefit (CTB). Guidance about the Local Housing Allowance (LHA) arrangements is available in a separate section.

• Local Housing Allowance

This part of the site is made up of the following sections:

• The claims process
• Calculating HB/CTB
• Backdating
• Change of circumstances
• Telephone and electronic claims
• Appeals and complaints
• Regulations
• Forms
• Anti-social behaviour