Claims processing

This section contains the information that LAs need to refer to when processing claims and administering Housing Benefit (HB), Council Tax Benefit (CTB) and Local Housing Allowance (LHA).

This part of the site is made up of the following sections and sub-sections:

• Operational manuals
• Claims guidance
  • The claims process
  • Calculating HB/CTB
  • Backdating
  • Change of circumstances
  • Telephone and electronic claims
  • Appeals and complaints
  • Regulations
  • Forms
  • Anti-social behaviour
• Local Housing Allowance (LHA)
  • Background
  • Communications
  • Training
  • LHA Regulations
  • Guidance
  • Evaluation
  • FAQs
• Closer working with DWP
  • Customer Management System (CMS)
  • Employment and Support Allowance (ESA)
  • Pension Service liaison
  • In and Out of Work Project
• HB Information Flows Programme
  • HBIFP – What’s new
  • Customer Information System (CIS)
  • EAS CIS implementation
  • e-Transfer update
  • Government Connect