How to complain
If you are unhappy with something we have done or if you think we have not done something, you should contact the office dealing with your claim to make a complaint.
We will deal with your complaint in the best way for you. For example, if you want us to phone you instead of writing to you, let us know.
We aim to reply to your complaint within seven working days. If it is likely to take longer we will let you know. Our reply will tell you what you should do if you are still not happy.
If you are not happy with the service you receive from the Disability and Carers Service there is more information about what you can do on the Directgov website.
For information about our performance on complaints and compliments visit our outreach events and local information pages.
There is general information about complaints and appeals on the DWP complaints and appeals page.