Wales
Wales Disability Benefit Centre (DBC) provides outreach for the whole of Wales.
We are also responsible for the Customer Service provided by Wales DBC.
Wales DBC now also processes new applications for DLA for disabled people in Tees Valley and County Durham (postcodes TS, DH and DL). You can read more information about this change on the Newcastle page.
Contact Wales DBC
If you need further information about outreach events or have comments on the service Wales DBC provides please contact:
Outreach Officers: Bethan Jones and Ruth Hurley
Disability Benefits Centre
PO Box 36
Cardiff
CF91 5AT
Tel: 02920 586 305 or 02920 586 364
Email: wales-dbc-customerservices@dwp.gsi.gov.uk.
Events
Future events will be published when arranged.
| Date | Location | Event | Details |
|---|---|---|---|
09/10/08 |
Newport Market |
Information stand and Benefit Advice Surgery |
Open event 1.00pm to 3.00pm |
10/10/08 |
The Grand Theatre Arts Wing |
World Mental Health Day. Information stand |
Open event 10.30am to 4.30pm |
10/10/08 |
The Memorial Hall |
Information stand at information day organised by North Wales Police Service |
Open event 10.00am to 3.00pm |
14/10/08 |
OAP Centre Park Lane |
Here to help day, South Wales Police |
Open event 11 .00am to 1.00pm |
15/10/08 |
Moriah Chapel
|
Here to help day |
Open event 1.00pm to 3.00pm |
16/10/08 |
Blackwood Police Gym |
Here to help day |
Open event 11.00am to 1.00pm |
17/10/08 |
New Cottage Dance Centre |
Here to help day |
Open event 10.00am to 2.00pm |
17/10/08 |
The Fire Station |
Information stand at information day organised by North Wales Police |
Open event 10.00am to 3.00pm |
30/10/08 |
Theatr y Ddraig |
Information stand at information event organised by North Wales Police |
Open event |
Performance information
Claim clearance
The National Audit Office has agreed national targets for the clearance of all claims for Disability Living Allowance (DLA) and Attendance Allowance (AA). The table below shows:
- national achievements last year – 1 April 2006 to 31 March 2007
- national targets for this year – 1 April 2007 to 31 March 2008
- national achievements so far this year
- local achievements last year
- local achievements so far this year.
All the information is in working days. All the achieved so far figures are for the complete year 1 April 2007 to 31 March 2008.
| Type of application | National | Local | |||
|---|---|---|---|---|---|
| Achieved last year | Target this year | Achieved so far this year | Achieved last year | Achieved so far this year | |
| DLA new claim | 36.8 | 38 | 36 | 37.2 | 34.6 |
| AA new claim | 16.6 | 18 | 15.2 | 11.6 | 11.3 |
Complaints
If a customer complains because they are not satisfied with our service, our target for replying to the complaint is seven working days.
For the period from 1 April 2006 to 31 March 2007 the table shows:
- the number of complaints we received
- the number answered within the agreed time. This may include answers to complaints received before 1 April 2007.
| National | Local | ||
|---|---|---|---|
| Complaints received | Answered within target | Complaints received | Answered within target |
| 3701 | 3467 | 104 | 96 |
The top complaints in this DBC last year were:
- Process and procedures
- Correspondence and forms
- Medical evidence
Compliments
When a customer is happy with our service they sometimes let us know.
This DBC received 114 compliments last year.
Comments
To comment on the information provided on this page, please email: external.communications@dwp.gsi.gov.uk