Sutton and Wembley
- Contact Wembley DBC
- Events - Sutton area
- Outreach update - Sutton area
- Events - Wembley area
- Outreach update - Wembley area
- News - Wembley area
- Performance information
- Comments
Wembley Disability Benefit Centre (DBC) provides an outreach service, covering the Sutton and Wembley areas, to customer representative organisations and other DWP agencies to increase awareness of DCS services and establish communication links. Members of staff from Wembley DBC attend local and national forums on behalf of customers and organisations and represent the Disability and Carers Service at Appeal Tribunals for customers in the Wembley and Sutton areas.
Wembley DBC also processes new claims for Disability Living Allowance and Attendance Allowance for disabled people and carers in the Wembley areas. Wembley DBC Customer Service Team is responsible for dealing with customer feedback, compliments, recommendations about Wembley DBC service and complaints.
Disability Living Allowance and Attendance Allowance new claims for the Sutton area are processed at the Disability Contact & Processing Unit, Warbreck House, Warbreck Hill, Blackpool, FY5 0YE. A customer service team at Blackpool is responsible for dealing with customer feedback, compliments, recommendations about our service and complaints.
Contact Wembley DBC
If you need further information about outreach events or have comments on the service Wembley DBC provides, please contact:
Outreach Officers: Judith Pearce (Sutton) Frank Pitfield (Wembley)
Disability Benefits Centre
PO Box 31
London
SW95 9BD
Tel: 020 8795 8509
Email: wembley-dbc-customerservices@dwp.gsi.gov.uk
Events – Sutton area
Future events will be published when arranged.
| Date | Location | Event | Details |
|---|---|---|---|
03/11/08 |
Deaf Access |
DLA AA CA session for staff (accompanied by BSL interpreter) |
Invited staff only 1.00pm |
04/11/08 |
Parkinsons Disease Society |
Updates at PD support staff meeting |
Invited staff only 11am |
06/11/08 |
Rheumatoid Arthritis Support Group |
Talk at support group meeting |
Invited members only 7.00pm |
08/11/08 |
MS Society info day |
Stand at event |
Invited members only |
10/11/08 |
Parkinsons Disease society |
Awareness session for new staff from Kent Surrey and Sussex |
Invited staff only 10.30am |
13/11/08 |
Samantha Dixon Brain Tumour Trust |
Talk for parents and carers |
Invited carers only 11:30am |
18/11/08 |
Spelthorne CAB |
Updates at staff meeting |
Invited staff only 3.00pm |
20/11/08 |
Carers Support West Sussex |
Updates and Q and A for staff from across West Sussex |
Invited staff only 10.00am |
24/11/08 |
Downs Syndrome Assn |
Talk and Q and A for parents and carers |
Invited carers only 4.00pm |
25/11/08 |
Sensory Impairment team |
Talk at staff meeting (with BSL interpreter) |
Invited staff only 9.00am |
28/11/08 |
Carers Support |
Talk and Q and A at event for parents and carers |
Invited carers only 10.00am |
Outreach update – Sutton area
On 11 October, outreach staff attended the National Centre for Young People with Epilepsy conference at Gatwick airport. We manned an information stand throughout the day, and ran a well attended workshop about DLA for children and young people.
Other events in October have included taking questions at a forum for organisations working with disabled people from across Berkshire, and running an awareness session for support workers from Carers Together, Hampshire.
Events – Wembley area
Future events will be published when arranged.
| Date | Location | Event | Details |
|---|---|---|---|
03/11/08 |
Herts Society for the Blind |
DLA/AA/CA awareness |
Staff only 2.00pm |
05/11/08 |
Oxford Carers Centre |
Update on DLA/AA/CA |
Staff only 10.00am |
06/11/08 |
Park Lane Children’s Centre |
DLA for children & CA awareness. |
Parents & staff only 11.00am |
11/11/08 |
PESTS |
DLA for children & CA awareness. |
Parents & staff only 10.30am |
12/11/08 |
Milton Keynes Carers |
DLA/AA/CA awareness. |
Carers & staff only 10.30am |
15/11/08 a.m. |
Downright Excellent |
DLA for children & CA awareness |
Parents & staff only 10.00am |
15/11/08 p.m. |
Dyspraxia Foundation |
DLA for children & CA awareness |
Parents & staff only 2.00pm |
17/11/08 |
MS Society |
DLA/AA/CA awareness. |
Members only 7.30pm |
19/11/08 |
Different Strokes |
DLA/AA/CA awareness. |
Members only 7.30pm |
25/11/08 |
London Cyrenians |
DLA/AA/CA awareness. |
Staff only 10.00am |
27/11/08 |
Learning Disability Today |
Stand and leaflets at event. |
Invited attendees only 9.30am |
Outreach update – Wembley area
Our outreach programme includes speaking to “hard to reach“ groups, black and ethnic minority organisations and anyone else who has difficulty accessing our services, for whatever reason. We are also looking to focus on children with disabilities and their carers and people with mental health problems and learning disabilities. Anyone who would like us to come and give an awareness session, whether or not you fall into these categories, should get in touch with Frank Pitfield, contact details above.
News – Wembley area
We also have occasional open days. Anyone who would be interested in attending a future event should get in touch with Frank Pitfield; contact details above.
Performance information
Claim clearance
The National Audit Office has agreed national targets for the clearance of all claims for Disability Living Allowance (DLA) and Attendance Allowance (AA). The table below shows:
- national achievements last year – 1 April 2006 to 31 March 2007
- national targets for this year – 1 April 2007 to 31 March 2008
- national achievements so far this year
- local achievements last year
- local achievements so far this year.
All the information is in working days. All the achieved so far figures are for the complete year 1 April 2008 to 30 September 2008.
| Type of application | National | Local | |||
|---|---|---|---|---|---|
| Achieved last year | Target this year | Achieved so far this year | Achieved last year | Achieved so far this year | |
| DLA new claim | 36 | 38 | 29.8 | 41.1 | 30.3 |
| AA new claim | 15.2 | 16 | 12.8 | 18.7 | 12.3 |
Complaints
If a customer complains because they are not satisfied with our service, our target for replying to the complaint is seven working days.
For the period from 1 April 2006 to 31 March 2007 the table shows:
- the number of complaints we received
- the number answered within the agreed time. This may include answers to complaints received before 1 April 2007.
| National | Local | ||
|---|---|---|---|
| Complaints received | Answered within target | Complaints received | Answered within target |
| 3701 | 3467 | 108 | 82 |
The top complaints in this DBC last year were:
- Correspondence and forms
- Complaint handling
- Process and procedures
Compliments
When a customer is happy with our service they sometimes let us know.
This DBC received 299 compliments last year.
Comments
To comment on the information provided on this page, please email: external.communications@dwp.gsi.gov.uk