Midlands
Midlands Disability Benefits Centre (DBC) provides access to Disability Living Allowance, Attendance Allowance and Carers Allowance for disabled people and carers in the following counties: Shropshire, Worcestershire, Herefordshire, Staffordshire, West Midlands, Warwickshire, Derbyshire, Nottinghamshire; Lincolnshire, Rutland, Northamptonshire and Leicestershire.
It provides an outreach service to customer representative organisations and other DWP agencies to increase awareness of DCS services and establish communication links.
The DBC Customer Service Team is responsible for dealing with customer feedback, compliments, recommendations about our service and complaints. We also provide a forms completion service, by telephone, to assist customers in completing DLA and AA applications.
Contact us
If you need further information about outreach events or have comments on the service Midlands DBC provides, please contact:
Outreach Manager: Colin Smith MBE
Disability Benefits Centre
PO Box 34
Birmingham
B99 1AR
Tel: 0121 626 2491
Email: midlands-dbc-customer-services@dwp.gsi.gov.uk
Events
Future events will be published when arranged.
| Date | Location | Event | Details |
|---|---|---|---|
05/11/08 |
Midlands Centre for Spinal Injuries |
Disability Surgery for patients |
Closed event Appointments made via Resettlement Office at the Hospital 10am to 3.30pm |
06/11/08 |
Disability Support group |
Discussion with service users and advisers about disability benefits |
Closed event By invitation only 10.00am to 12pm |
07/11/08 |
Parkinson’s Disease Society |
Information event for parkinson’s patients and carers Contact Laura Bowey on 0844 225 3622 for more information |
Open event Publicised locally 10.00am to 1.00pm |
08/11/08 |
Young Parkinson’s Information Day |
Information event for Young Parkinson’s patients and carers. Contact Cheryl Ford on 0844 225 3642 for more information |
Advanced booking is required for this event 10.00am to 12.00pm |
13/11/08 |
Wrekin Housing Trust |
Disability information presentation to residents and staff Contact Pam Howes on 07816 510347 for more information |
Closed event Open only to residents of Langley Fold 10.00am |
14/11/08 |
Solihull Stroke Association |
Presentation about disability benefits to patients, carers and volunteers Contact Angela Duckett on 01564 773485 for more information |
Closed event 10.00am to 12.00pm |
15/11/08 |
East Midlands Younger Parkinson’s event |
Information event for Younger Parkinson’s patients and carers Contact Laura Bowey on 0844 225 3622 for more information |
Closed event Times to be advised |
18/11/08 |
HIV Team |
Discussion with advisers about disability benefits |
Closed event Invited advisers only |
26/11/08 |
Derby Children’s Hospital |
Discussion with Diabetes Nurses about DLA for children |
Closed event 10.00am |
News
Pension, Disability and Carers Service continues to provide an important range of benefits and services for disabled people and carers.
If you are disabled or a carer and would like to know more please contact the Benefit Enquiry Line 0800 882200 or look at www.direct.gov.uk
Outreach update
A busy Outreach service continues during the Autumn months with information displays and presentations held throughout the Midlands. If you have a carers event planned where you would like a speaker or information display please contact Colin Smith on the number above.
Performance information
Claim clearance
The National Audit Office has agreed national targets for the clearance of all claims for Disability Living Allowance (DLA) and Attendance Allowance (AA). The table below shows:
- national achievements last year – 1 April 2006 to 31 March 2007
- national targets for this year – 1 April 2007 to 31 March 2008
- national achievements so far this year
- local achievements last year
- local achievements so far this year.
All the information is in working days. All the achieved so far figures are for the complete year 1 April 2008 to 30 September 2008.
| Type of application | National | Local | |||
|---|---|---|---|---|---|
| Achieved last year | Target this year | Achieved so far this year | Achieved last year | Achieved so far this year | |
| DLA new claim | 36 | 38 | 29.8 | 35.8 | 29.7 |
| AA new claim | 15.2 | 16 | 12.8 | 16.4 | 13.7 |
Complaints
If a customer complains because they are not satisfied with our service, our target for replying to the complaint is seven working days.
For the period from 1 April 2006 to 31 March 2007 the table shows:
- the number of complaints we received
- the number answered within the agreed time. This may include answers to complaints received before 1 April 2007.
| National | Local | ||
|---|---|---|---|
| Complaints received | Answered within target | Complaints received | Answered within target |
| 3701 | 3467 | 96 | 85 |
The top complaints in this DBC last year were:
- Process and procedures
- Correspondence and forms
- Medical evidence
Compliments
When a customer is happy with our service they sometimes let us know.
This DBC received 369 compliments last year.
Comments
To comment on the information provided on this page, please email: external.communications@dwp.gsi.gov.uk